Lashaun Austine Email & Phone Number

Hanover Park, Il

Itasca, Il

Setup new Customers’ accounts with multiple systems while adapting to time sensitive deadlines & intermittent updates.Manage and maintain the Customer Master database with substantial detailed data from the Sales Team, Credit & Tax department. Interact with internal MSI stakeholders through the Clarity system case notes.

Elk Grove Village, Il

Coordinate/Assist all branches of the United States Military Members & their families’ household goods moving within the U.S. Contact the Military Member, verify their information, update our PC system & send the Member an introductory/information email. Notify our Dispatch department of any possible Military Member’s move changes such as dates, locations or special requirements.Contact the Packing and Moving Company assigned with any updated information of the Military Member’s move.Schedule Pre-Move Survey with the Packing company to Inventory household goods in crew scheduling/packing materials needed.Submit request for approval or denial with the Base for special handling of the Member household goods such as a Motorcycle.Schedule the 3rd party contractor with the Military Member to pre-pack the special household items for moving.Contact the Packing and Moving Company to confirm the dates/times of the move and the Member.Contact the Military Member on Move day for feedback and handle any issues to meet the deadline date.Track the Military Members’ household goods from origin to destination and inform the Member with updates.

Schaumburg, Il

10,000+ deposits daily of cash, checks or credit cards from Companies’ customers making payments.Sort, open mail and calculate each Companies’ deposits to verify receipt for quality control.Scan, review & update the data in the Wintrust computer system based on the Company’s specific guidelines.Review and data entry for 100% accuracy to ensure totals are balanced for each Company to access by deadline time.

Crystal Lake, Il

Resolve escalated issues and receive positive feedback from the Manager on my follow-up process and professionalism.Advance from handling Employees’ annual enrollment to COBRA, Direct Billing Payments and Quality Status Changes.Answer high volume of in-bound calls during annual enrollment and explain benefits on comparing plans, prices & carriers.Submit electronically Employees’ benefits choices for several companies simultaneously during annual benefits enrollment.

Charlotte, North Carolina Area

Manage the EPRI’s library of technical publications and supervise distribution to nation-wide utility companies.Provide support with planning and managing conferences, meetings, seminars and workshops.Provide support for the Division Receptionist using a switchboard / paging system and direct all visitors.

Manage a Store’s daily operations, Assistant Managers, Customer Service Representatives and increase sales.Conduct interviews, train and schedule the Store’s staff.Process the Store’s payroll, handle cash, makes bank deposits and daily review of the store’s finances for cost reduction.Handle requests and resolve customers' concerns on products and services.

Manage calendars, coordinate meetings, arrange travel, review and submit invoices & expenses for the V.P. & Executives.Prior to Administrative Assistant promotion was aCustomer Services Associate in the Marketing department:Process requests, ship products and materials.Resolve customers' concerns on products and services.

Process academic subpoenas, loan deferments, students’ requesting degrees, registration, incompletes and transcripts.Re-certified students who continue to receive billing notices for repayment of a loan.

Manage and maintain the Tuition Reimbursement & Advanced Practice/Nursing Scholarship programs.Coordinate and prepare presentations for the Human Resources hospital orientation for new employees. Generate correspondences for Recruiter, Employee Relations Manager, conduct employment / education verifications and job testing.Manage the Gilmore Center in scheduling use of the facilities, ordering food, room preparation and liaison with the Suppliers.