As a WFM Planner, I work with Aspect Workforce Management software, Avaya Call Management System (CMS), CC Pulse, and Real-Time Adherence. Responsibilities include entering data into Aspect.- Assist with interviews. - Onboarding new employees. - Manage and monitor call volume and staffing data.- Produce WFM reports according to deadlines, attendance, absence, adherence, and intraday reports.- Ensure sufficient time is planned to support the business needs through training, individual representative development, team meetings, etc.- Maintains and updates the workforce management systems with daily exceptions.- Ensure the accuracy and timeliness of data by working time-off, schedule change and other requests types.- Develops strong working relationships with other groups within the organization to ensure efficient and effective problem solving and issue resolution.- Analyze historical trends of agent productivity.- Perform on-going analysis including tracking and analyzing performance by individual and by team and reporting actual performance to standards; analyze performance trends and impact on goal achievements.- Communicate with management to aid in resolutions to issues affecting Contact Center personnel relating to staffing or scheduling.