• Assisted over 100 customers daily by making hotel reservations and answering questions about hotel accommodations• Maintained a monthly customer satisfaction rating of 95% or higher• Achieved one-call resolution 90% of the time, exceeding the center's goal of 85%

• Handled 250+ inbound calls per week, answering customer inquiries and resolving issues• Escalated issues to supervisors or other departments when appropriate

• Created a comprehensive spreadsheet in Microsoft Word to track the arrivals and departures of Spirit Pilots daily• Achieved exceptional guest satisfaction through resolving problems, addressing complaints, and expertly responding to customer inquiries and requests• Trained five new hires during orientation on hospitality, guest relations, policy, acceptable service, and procedures

• Provided excellent customer service while assisting in purchase decisions by directing customers to products and answering questions about goods • Collaborated with managers and sales associates to ensure every customer enjoyed a satisfying shopping experience• Generated approximately $2,500 in revenue daily through processing card and cash transactions which resulted in being recognized as Cashier of the Month

• Increased accounts by 10% using sales and marketing techniques such as, email campaigns and direct mail materials to support local and national sales for Seneca Niagara• Actively promoted sales incentive packages for bus groups in local, regional, tourism and travel markets and provided travel arrangements and assisted in the coordination group and corporate travel• Created contracts and efficiently prepared room blocks of up to 50 rooms• Represented the company at on-site and off-site events and various trade shows • Built new markets by reaching out through sales calls to the Columbus area, Kentucky, New York and Pennsylvania

• Contributed to achieving $1 million in sales revenue in the first year of opening by assisting in maintaining profitable bus operations including line runs and charter busses• Coordinated the development of new business to business partnerships with surrounding hotels that resulted in incentives for employees and increased new customer base• Implemented and executed monthly promotions for bus groups which consistently increased attendance and awareness of events, products and services for businesses and nonprofit organizations• Coordinated and executed one of the most successful shows in Club Velvet, Rick Alviti’s Tribute to Elvis • Organized corporate events for All State Insurance, Swagelok and the Schwebel Baking Company• Managed quarterly group trips for AM Vets, VFWs, American Legions, Knights of Columbus, and Order of the Eagles with over 50 travelers a piece• Assisted with group tour sales, tradeshows, sales missions, and meetings• Created fliers to promote bus marketing department and advertise special events

• Effectively and enthusiastically advised the benefits of the customer loyalty program while executing floor promotions and special events

• Increased vendor participation by 10% for the Best of Lorain County event through written letters to sponsors and vendors• Doubled attendance at events by assisting with creating, designing, and distributing mass promotional mailings • Organized promotions and planned special events such as Best of the East, Best of Lorain County, Faces of Care Gala, Silver Spoon Awards, Manny Awards, and Best of Cleveland Party with attendance ranging from 200-1,500 guests• Successfully promoted 2011 Best of Cleveland Party at the Rock and Roll Hall of Fame and Museum – the second event to ever sell out at the Rock Hall

• Acquired sponsors and donors including Pickwick & Frolic and Clevelandʼs Natural History Museum for the Annual Lanes for Change event• Contributed to marketing and coordinating event logistics for multiple events• Utilized strong attention to detail to edit articles for monthly newsletters

Researched articles that were written within 5 years that discussed cancer research and researched vegetarian recipes for monthly newsletterMaintained social media network by adding daily nutrition tips to twitter

• Negotiated complimentary partnerships with existing events such as “Anti-Valentines Day” party and “Back to School” party to promote the DVD releases of movies for Fox Searchlight• Created fliers using Adobe, Powerpoint, and other software to promote upcoming events• Promoted upcoming events using the social media networks Facebook and Twitter• Photographed event efforts that where showcased on Fotki.com

Edited “How To” video using Adobe Premiere SoftwareOperated JVC HD video cameraCreated three point lighting for video productionsDirected talentProvided booth setup, and trade-show support to promote brand at 2008 Women’s Show