Lashawn Moore Email & Phone Number

• Provides Auto/Casualty claims service to members and third-party customers via internal channels (phone/email/fax/mail/other electronic channels).• Analyzes and processes commercial general liability claims by investigating and gathering information to determine the exposure of the claim.• Manages claims through well-developed action plans for an appropriate and timely resolution.• Researched and verified insurance policy coverage.• Assesses liability and resolves claims within the evaluation.• Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.• Manages the litigation process; ensures timely and cost-effective claims resolution.• Calculates and pays benefits due; approves and makes timely claim payments and adjustments, and settles claims within designated authority level.• Coordinates vendor referrals for additional investigation and/or litigation management• Uses appropriate cost containment techniques including strategic vendor partnerships to reduce the overall cost of claims for our clients.• Communicates claim activity and processing with the ill or injured party and the client; maintains professional client relationships.

San Antonio, Texas

• Provides Auto/Casualty claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers.• Adjusts moderately complex auto claims.• Collaborates with team members to resolve issues and to identify appropriate issues for escalation

Rockville, Maryland

• Manages, investigates and resolves assigned Property Loss claims• Provides policyholders with exceptional customer service• May assist claims representatives with in-person inspection/policyholder contact where necessary

Provided excellent customer service

Provided customer service, answered phone calls and made calls for the candidate.