La'Shaye Smith Email & Phone Number

Columbus, Ohio Metropolitan Area

Perform secretarial duties for the Accounts Payable Defense Agencies Director and Deputy Director.Scheduling & Calendar ManagementAccurate Financial & Time Sheet ReportingReserving Conference RoomsTyping up Action MemosSupervise special projects & events for the department and facilitate communication between Director, Deputy Director, and supporting management staff

Dublin, Ohio, United States

investigated and properly resolve personal lines material/physical damage claims Investigated coverage, effective policy interpretation, claim settlement negotiation Handled total loss claims and writing repair estimates for vehicle damaged in a loss Promptly and effectively handling to conclusion all assigned claims with moderate direction Handled Total Loss claims for the auto department for shared staffing season

Associate Claims Specialist, MD Dec 2013-Feb 2014 Authorized and approved all claims payments within the delegated authority or within the maximum limits Determined proper policy coverages, and where necessary, investigates, evaluates, negotiates and equitable settles all assigned casualty claims cases in accordance with company guidelines Submitted administrative reports as required Responsible for updating claim managers employees vacation calendar weekly Initiated and conducted follow-ups via proficient use of claims handling system Learned to partner with Special Investigation Unit and Subrogation to identify fraud and Subrogation opportunities Dispatched claims to Commercial and Powersport adjuster's for proper handling and handled RV Awning claims Licensed Claims Adjuster in 50 States

Medical Bill Support Technical Clerk May 2012-Dec 2013 Researched medical bills in AIS utilizing Class, JClaims and ISO database systems in order to efficiently and accurately deliver bills to handling adjusters Operated personal computers, calculator, typewriter and other standard office equipment for recording, storing, retrieving and presenting information Maintained sensitive and confidential files Minimized amount of people touching claims through immediate research, resulting in customer's personal information remaining private Developed knowledge within other departments and utilized a general understanding of other functions Maintained records, prepare reports, verify information and resolve common problems Demonstrated initiative and decision-making skills in order to evaluate, recommend, and implement solutions to office workflow problems Received Certificate for Claims Cross Discipline Development Program

American Federation of Government Employees Local 1148 Office Manager January 2007-May 2012 Served as the personal assistant for the President, maintained calendar of appointments, meetings, and travel arrangements including flight and hotel reservations and ground transportation Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records