Lasheika Webb-Allen Email & Phone Number

Charlotte, North Carolina, United States

I oversee the day-to-day operations of the Housing Division, ensuring seamless coordination and efficient management. My responsibilities include:Supervising staff and ensuring smooth functioning of the Housing Division within Housing & Neighborhood Services.Managing federal programs such as the Community Development Block Grant (CDBG), HOME Investment.

Fort Mill, South Carolina, United States

• Manage staff to ensure that tasks are executed accurately and effectively, allowing Loan Officers to focus on meeting sales goals
• Improved processing pull through rate by 25% within 60 days of leading the Document Recovery Team
• Development of operational procedures to minimize risk and achieve sales goals while maintaining high customer satisfaction
• Manage employee performance through effective training and career development coaching
• Lead and initiate discussions with Senior Management to identify and correct recurring issues to ensure the team reached sales goals while providing effect customer service
• Maintain knowledge of mortgage lending products, regulatory compliance and secondary market guidelines (FHA, VA, FNMA & FHLMC)

United States

• Managed several department projects throughout the project life cycle including implementation of the new 1003 Loan Application form within government guidelines
• Created written responses and action plans for external and internal audits including responding to state auditors with required time frames
• Managed department escalations by working with business partners, to ensure appropriate and timely resolution
• Partnered with system administrators to design, analyze and execute test plans, scripts and procedures
• Developed and maintained department policies, procedures and processes

Charlotte, North Carolina Area

• Provided project management support to Sr. Project Mangers during the entire project lifecycle
• Developed and managed project plans and work breakdown structures
• Recognized and solved problems at an early stage to avoid implementation risks and delays
• Assisted the Business development team with the development and implementation of approved applications
• Prepared and presented updates on projects to Senior Leaders, Business Owners and Key Stakeholders

Charlotte, North Carolina Area

• Monitored inbound and outbound calls to insure compliance standards were being met
• Provided weekly reporting to management, on call performance and repetitive quality control deficiencies
• Established procedures and coordinated training programs, to keep staff up to date on state and federal mortgage regulations
• Handled all mortgage sales customer service escalated issues

Buffalo, NY

• Managed 16m in Federal HUD grant funding
• Managed city projects throughout project lifecycle
• Developed and monitored milestone and drawdown budget reports
• Implemented written procedures and policies for all city departments, community agencies and contractors to identify and monitor risk on proposed or existing projects
• Assisted the City Mayor and Executive director with RFP issuance and vendor selection process
• Created written responses on yearly HUD audit assessments

Getzville, NY

• Research and Compile written information on Federal and State housing assistance programs.
• Communicated with external auditors and underwriters to identify errors and make recommendations to correct deficiencies.
• Conduct compliance related audits on 1st and 2nd mortgage loans being considered for housing assistance aide.
• Maintained a database of current and former policies and procedures relevant to state and federal lending practices.
• Conduct testing of new systems and analyses to evaluate the effectiveness of the Line of Business controls to assess any risk to the company.
• Acted as a subject matter expert to 20+ employees.

Linthicum, MD

• Responsible for the quality control of mortgage loan files after settlement to ensure federal/state compliance has been met. Prepared lien releases, subordination's and modifications.
• Interacted with team member across multiple departments to resolve customer related lending issues.
• Disburse monthly escrow payments, responsible for escrow analysis, as well as monitored weekly and monthly escrow reports.

Laurel, MD

• Responsible for the timely and accurate underwriting, processing and completion of Conventional and FHA mortgage loan applications. Ensure HUD compliance timeframes are met for loan documentation.
• Ordered and reviewed credit, title and appraisal reports, calculated and verified income.
• Submitted loan applications through Fannie Mae’s underwriting system to ensure loans met product eligibility and mortgage lending guidelines.
• Maintained effective and timely communication with loan borrowers, title companies, attorneys and internal party’s associated with mortgage loans to ensure the coordination and exchange of information necessary for.

Lancaster, NY

• Processed Conventional, Refinance, Adjustable Rate Mortgages and FHA loans per investor and government guidelines.
• Served as a liaison on behalf of the mortgage borrower and loan originator to communicate loan information between closing attorneys, insurance companies and any necessary vendors needed to produce an effective loan.
• Manage a loan caseload of 100+ loans while assisting management with special projects such as; HMDA reporting, training new associates and the testing of new product software

Buffalo/Niagara, New York Area

• Processed mortgage loans according to government and state lending guidelines. Issue compliance documents according to investor, state and federal requirements.
• Reviewed flood reports, cleared title reports prior to closing, figured monthly loan payment amounts based on escrow or non-escrow of mortgage loans, adjusted mortgages rates and the terms of the loans.
• Assisted management with government audit reporting to insure full lending compliance was met on all approved and denied loans.

Getzville, NY

• Worked in the high volume mortgage servicing center, working closely with new loan set up, VA & FHA loans, legal, payoff, refinance, foreclosure, customer service, collections and default reporting departments.
• Researched, analyzed and reconstructed paid mortgage accounts to ensuring all mortgages were free and clear through the preparing of lien releases, assigning mortgages, and preparing releases of mobile home certificates
• Recorded mortgage documents on system, assisted with monthly mortgage servicing projects, while sorting and distributing all incoming departmental mail

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Associate'S Degree, Business Administration