• Record, identify and verify financial transactions for multiple departments, and clients to support accounting areas; including accounts payable/receivables, general ledger account reconciliation.• Prepare balance sheets, profit and loss statements, and other financial reports.• Journal entry prep and posting• Handle bank reconciliations and participate in month end closing.• Analyze trends, costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses• Records maintenance and office filling• Process accounts payable and monitor cash flow; and prepare daily bank deposits.• Monitor inventory of office and client supplies and order when needed• Handle receipts, purchases and daily phone calls and email traffic• Assist in preparation for financial and operational audits• Assist with other daily and monthly workflow as needed.

Responsible for managing and developing assigned portfolio of Preferred Merchant Clients. Act as the client’s trusted advisor on trends and current issues in the Payment Card Industry in order to assist clients with improving processing operations, increasing operating revenues, and reducing card fraud and risk exposure.Day to day duties include:•Identify and analyze customer needs in order to translate them into electronic processing solutions•Manage the day to day client inquires/phone calls/email and also proactively reach out to clients•Resolve complex and technical customer issues•Establish a rapport and a working relationship with clients to ensure retention•Analyze competitive statements and current Interchange qualification for existing clients when needed•Support the corporate sales team in new sales•Add additional locations, as required by client•Oversee all aspects of portfolio including strategies to assist with new accounts to ensure seemless conversion and the implementation process•Provide merchants with superior customer service to create win-win situations with clients•Support a portfolio which averages 100 active merchants with 681 locations and volume of $4M+ •Travel to clients as needed to install equipment, troubleshoot issues, and assist with virtual POS systems. •Offer solutions, reduce card fraud and, risk exposure to improve processing operations and increase operating revenues.

•Provided clients with quality customer service.•Executed logistics client database management 50% of day and 50% inbound and outbound calls.•Point of contact for training and technical support•Served as point of contact for training and equipment technical support. •Scheduled appointments with clients for hardware and software training.•Communicated with internal and external clients by email/phone to ensure seamless implementation and conversion process.•Managed inventory to include- ordering, shipping, tracking and database records•Promoted to Relationship Manager in April 2007

Handled inbound calls assisting customers with basic technical helpwith home appliances; requested replacement equipment for in-warrantyproducts; also located and scheduled repair with local service centers.

Provided customers with quality customer service through advising of local and long distance services; assisted customers with any feature issues; promoted sells by discussing calling plans; set up new accounts and assisted customers with converting existing lines. Also assisted customers with any billing or collection problems.