Lashonda Knowles Email & Phone Number

Chantilly, Virginia, United States

• Responsible for creating and supporting various types of system accounts ensuring policy guidelines are met across multiple networks with unique classifications levels. • Assist customers with corporate web certificates, and specific in-house tools, and account troubleshooting. • Provide the necessary data access required by the customer ensuring proper approvals and training were met, to include access controls and group administration.

Herndon, Virginia, United States

• Responsible for creating and supporting various types of system accounts ensuring policy guidelines are met across multiple networks with unique classifications levels. • Provide Tier 1 and 2 support, troubleshooting hardware and software issues.• Assist customers with corporate web certificates, and specific in-house tools, and account troubleshooting. • Provide the necessary data access required by the customer ensuring proper approvals and training were met, to include access controls and group administration.

Herndon, Virginia, United States

• Maintained the integrity and security of servers and systems.• Created administrator and service accounts.• Maintained system documentation.• Provided advice and training to end-users.• Provided guidance and work leadership to less-experienced staff members.• Maintained current knowledge of relevant technologies as assigned.

Herndon, Virginia, United States

• Sets up administrator and service accounts• Responds to helpdesk tickets or phone support calls• Diagnoses customer issues, and troubleshoots issues by applying diagnostic techniques • Provide customer support service requiring broad technical troubleshooting skills.• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities using a Remedy ITSM tool.• Update and communicate with users about problem progress.• Escalate incident reports to required groups and monitor as defined in SLA.• Participates in special projects as required• Performs password resets, active directory tickets as well as troubleshoots issues with other peripherals

Herndon, Va

• Maintains the integrity and security of servers and systems• Sets up administrator and service accounts• Maintains system documentation• Interacts with users and evaluates vendor products• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery• Develops and monitors policies and standards for allocation related to the use of computing resources• Develops and implements testing strategies and document results• Provides advice and training to end-users• Provides guidance and work leadership to less-experienced staff members• Maintains current knowledge of relevant technologies as assigned• Participates in special projects as required

Herndon, Va

• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.• Outstanding communication skills; demonstrated background working well with students and co-workers in one-on-one and group settings.• Provide helpdesk support to end-users of proprietary software• Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.• Documental technical issues. Highlight steps taken to remediate problems.• Prioritize and escalate issues where required• Sent tickets to appropriate departments utilizing ticket tracking system• Solved minor workstation-related issues• Unlocked Accounts and Reset Passwords

Provide computer support for customers and troubleshoot issues, documenting calls that came in and created helpdesk tickets using EMST, also adding resolutions to issues to the procedures and knowledge database. Provides assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, operation systems.Provide and fulfill request for installing peripheral devices, monitors, computer equipment, and other IT devices.Provide timely responses to user's questions and concerns.Provides leadership and work guidance to less experienced personnel.Provide support to end-user community on hardware, software and network-related problems, questions and use. Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.Develops and maintains appropriate system documentation to ensure that documentation is current.Acts as a liaison with customers on administrative and technical matters for assigned projects.Answers questions or resolve computer issues for customers in person, via telephone, or from remote location. Assist customers with submitting various requests, for software, database, and group accesses.Reset profiles, passwords, unlock accounts,create, modify, and delete groups. Create shared folders, grant and revoke access to shared folders including implementing inheritance.Installed computer hardware and software application, also rebuilt workstations.

• Utilize network monitoring tools on multiple platforms (e.g. HP Openview, Tivoli Enterprise Portal)• Monitor, inspect, and maintain the health of servers and network devices.• Strategically steer integral computer support for end users, including performing diagnostics and troubleshooting of issues, documenting help desk tickets / resolutions, and maintaining inventory lists.• Create status reports for upper management in case of an unplanned or planned outage.

Guards, patrols, and polices industrial premises to protect property and personnel against fire, theft, vandalism, illegal entry, and other hazards. Periodically tours premises; examines doors, windows, and gates to determine that they are secure; observes departing personnel to guard against thefts of company property; inspects equipment and stores to ascertain if tampering has occurred; reports irregularities; sounds alarm; and permits authorized persons to enter property. Examine credentials of persons desiring entrance to restricted areas. May be required to direct traffic on company premises. May use force of arms to carry out assignments as required and arrest persons committing illegal acts.

As a Security Monitor I provided on-site monitoring services for secure government facilities across the Northern Virginia area. Monitored the action of un-cleared personnel working at or visiting secure facilities. This is an unarmed position with security monitors playing a vital role in national security by detecting and reporting potential security issues or breaches.

Utilize high level access control based software applications for visitor validation/screening. Observing and reporting unusual activities by way of the Microsoft Office suite, various Commercial Off The Shelf (COTS) applications, and organization specific software applications. Monitor ingress and egress of all personnel. Prevent unauthorized access to classified facilities. Prevent prohibited items from entering the facility.

Associate Of Science Degree, General Studies

Cyber Security, Cyber Security