Lashonda Porter Email & Phone Number

Dallas/Fort Worth Area

Develops and maintains relationships with new and existing client base. A main focus is overseeing the overall management of the requisition process for the assigned client (s). This includes the day-to-day relationship between the client and supplier representatives to fulfill clients staffing needs. Support the day-to-day requisition fulfillment process for assigned clients in a consultative manner with Hiring Managers on business needs and strategies. Provide guidance and be a process/technology resource for client, suppliers, and internal departments.Day to day issue resolution which may include contractor performance, payment / timesheets, or contractor rates.Assist program team with reporting and analytics. Supports creation of reporting packages for the client to include monthly reporting packages, quality service reviews, and supplier performance reviews. Participate in reporting and analytics and quarterly performance reviews with client and suppliers.

Dallas/Fort Worth Area

Support the day‐to‐day requisition fulfillment process for assigned clients in a consultative manner with Hiring Managers on business needs and strategies. Prioritize job requisitions, supplier responsiveness and quality, timely job requisition fulfillment, and service level agreement compliance. Provide status updates to Hiring leaders which may include: validating incoming orders with the client to ensure complete understanding of order requirements, distribute order to the appropriate suppliers in accordance with the account contract terms and conditions, and program business rules, review candidate resumes to ensure all client requirements are met, shortlist candidates for client hiring managers, order fulfillment for new contingent workers, and provide guidance and be a process/technology resource for client, Suppliers, and internal departments; Supplier management – day‐to‐day issue resolution which may include contractor performance, payment/timesheets, or contractor rates; Reporting and Analytics – assist program team with reporting and analytics, supports creation of reporting packages for the client to include monthly reporting packages, quality service reviews, and supplier performance reviews, participate in reporting and analytics and quarterly performance reviews with client and suppliers, provide excellent customer service and act as a liaison between the client and suppliers to successfully manage order fulfillment. Accomplishments: Responsible for creating and implementing Program Professional processes for the Quorum MSP

Dallas/Fort Worth Area

Primary functions include managing the on-boarding process for 200+ hospitals for travel, local and per diem candidates. Includes monitoring background screening until cleared to begin employment with the hospital. Serve as On-boarding Team Lead to assist in the day‐to‐day activities of on-boarding, background screenings, employee health screenings, compliance, and training new employees. Track credentials for compliance and notify vendors when credentials have expired. Assist Program Vice President and Director with new hire interviews and final selection process. Accomplishments: Responsible for creating and implementing on-boarding processes for the CHS MSP

Dallas/Fort Worth Area

Managing multi‐state leave‐of‐absence (LOA) programs, CA State Disability Insurance (SDI) benefits, workers compensation (WC) for population of 3800+ employees. Assist in LOA benefits education as it relates to benefits, paid time off and Short‐Term Disability (STD) claims and federal and state regulations. Work closely with HR Directors, Managers and payroll regarding PTO accruals, benefits and payroll interfacing for all client levels. Assist in documenting processes and HR policies and procedures as it relates to LOA compliance and regulatory interpretations and audits.

Dallas/Fort Worth Area

Manage the on-boarding process of up to 140+ new hires monthly, including background, drug & employee health screenings, & any additional state-specific required new hire screenings. Process new hire paperwork including federal I-9 completions & audits, scheduling new hire orientation & training. Coordinate the on-boarding of any current integrations or acquisitions in addition to regular new hire on-boarding. Primary contact for Contractor Management for a population of 1000+ Contractors within and outside the US including profile setup, sending renewal reminder emails, renewing, terminating and reinstating. Process personnel change notices (PCNs) timely with consistent accuracy for new hires, transfers, status changes, and terminations.

Dallas/Fort Worth Area

Supervise, mentor and coach 8 HR representatives in the day‐to‐day activities of on-boarding, background screenings, employee health screening, analytics and compliance in the HR Service Center as well as acting as an individual contributor. Directly responsible for hiring, training, scheduling and monitoring of staff including the performance evaluation process. Regularly create and review reports and monitor the performance of the Service Center On-boarding department. Maintain a work environment which stimulates and motivates the growth of the subordinates. Interact with internal and external resources at multiple levels. Responsible for monitoring the quality and quantity of services delivered and ensuring service level requirements are met. Accomplishments: Responsible for creating many of the HR Coordinator and HRSC Supervisor processes and documents.

Tulsa, Oklahoma Area

Primary functions include and are not limited to review, analyze, and evaluate child support cases for appropriate establishment and/or enforcement actions. Prepare letters, memoranda, legal documents, briefs, contracts and other papers or legal documents. Conduct detailed in-office investigations to locate parties, verify employment and determine assets. Prepare administrative and district court pleadings, motions, affidavits and record of payments. Attend court to assist legal staff. Negotiate in-court, and out-of-court settlements and agreed orders. Mediate between parties and resolve issues relating to child support payments. Monitor and manage caseload of up to 800 child support cases

Tulsa, Oklahoma Area

Responsibilities included and are not limited to provide service and information to customers regarding MetLife products, including explaining dental policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions, and reviewing the Explanation of Benefits. Respond to inquiries from benefit representatives, brokers, policyholders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions. Stop and reissue checks to dental offices and individual members. Prepare billing to dental offices and individual members that have been overpaid. Coordinate with other insurance carriers to determine primary and secondary insurance. Provide plan prices, enroll and process payments for new enrollees. Determine whether to reject, pend, deny or pay dental insurance claims within policies. Determine steps necessary for claim adjudication. Settle claims with claimants in accordance with policy provisions. Interacts with agents and brokers by mail and telephone to correct claim form errors or omissions and to investigate questionable entries.