Customer Service &  Support Sales/E-commerce Mgmt.Digital media design (Website, Logo, Storefront, Promotional media)Social Media curation & managementDigital Media DesignDigital Marketing & Advertising (Facebook Ads/Google Adwords/SEO)cPanel administration & maintenance (web hosting)BookeepingRideshare Drive & Delivery Partner

Provide superior customer support to portfolio of Fortune 500 Global OEM & Distributor  accounts via phone, fax and email ($7.2M in revenue)Render product information, pricing, quotes, availability, lead-time, knowledge, technical product assistanceAh-hoc reportingAdvise discount structures, price files, customer cross reference files, KanBan stock levelsMaintain Axapta & Microsoft CRM for portfolio of  60+ customer distributor/OEM accountsSupport Regional Sales Team through specialized priving initiativesInitiate & support customer & internal drawing and/of product configuration Engineering Change Notices (ECNs)Creation & maintenance of customer specialized proprietary items product and quoting  Purchase Order processing/Order EntrySupport Sales Order entries (creation, updates, and pricing)Initiate & support reconciliation of  Return Material Authorizations (RMA) & warranty claimsProactive outbound sales calls and B2C customer follow-upsInternal Auditing (ISO 9001:2008)B2B & B2C sales & support

Investigate, quarantine, and resolve defective parts and components via processing of Material Problem Reports (MPR)Support Engineering department with supplier part analysis, testing, and process studiesData extraction & reportingManage, Train, supervise, document  rework & sorting activities and applicable vendor chargesNon-conformance Report (NCR) creation and documentationAllocate and maintain part inspection plans and criteriaPrepare, lead, and participate in daily Material Review Board (MRB) meetings; assist in material dispositionsCorrelate with Vendors for resolution of Corrective Actions (CA)Process Return-to-Vendor (RMA)  material authorizations Inventory management & Material Quarantine Maintain 90% Safety Quality Delivery Cost (SQDC) initiativesLiaison of Supplier Quality Management, Planning, Procurement, Purchasing, Focus Factory Management and Mfg. Cell SupervisorsReceiving Inspection auditsCreation and processing of Debit Memo and Pro-Forma InvoicesCreate schematic and pictorial documents of defects for NCRsGauge, CMM, MicroVu, PMI, FTIR inspectionsKaizen participation

Supervise & manage staff of 8-12 employeesPlanning and execution of customer rework service agreements Manage & organize daily team tasks & duties for all employeesProvide on-the-job training, performance audit, safety standards communication, mentorship Maintain employee timecards & schedulingCreate & maintain customer-supplier Service Agreements in databaseCreate, revise and maintain Work InstructionsAllocate adequate staffing levels; acquisition & allocation of contract//temporary employeesEnsure adherence of company policies and procedures in accordance with new directives from management Interface with the customer management team and implement customer feedback into daily operationsExpedite customer/supplier Return Material Authorizations (RMA)Maintain calibrations of gages and inspection equipment Purchase Order generation and processingMaintain and support employee equipment

Data mining, analysis, and ad-hoc reportingPerform project & diagnostic inspection trackingGenerate, maintain, analyze, and prepare monthly and daily reportsBuild, administer, and maintain Supplier Quality databaseMaintained employee provisional application accountsCreate, develop, and maintain process control documentation/Work InstructionsMaintenance & updating of parts inspection plans and logisticsDiscernment of part inspection requirementsReview and process non-conformances in database and customer IBM AS400 ERP systemInternal customer Liaison; support customer requests Purchase Order generation and processingSupport and maintain all information systems used by staff (Installations, updates, training)Maintained and supported mobile and local equipment, hardware, and softwareGage calibration cataloging

CMM-- Programming and Operating InspectionsADCOLE-- Programming and Operating Inspections—Cams, Cranks ROMER-- Programming and Operating Inspections—Tubes Hard gauge inspections (Caliper, Micrometer, Spectrometer, Flatness, Cleanliness, Hommel, etc.)Database documentation of  Non-conformancesCreate/Maintain open communications and knowledge b/t customer Quality, Engineering Liaison between Pre-Delivery Inspection Auditors and Caterpillar Logistics Supplier. Dissemination of Inspected material via customer HOD and auditing systemContainment -Identify, communicate, contain and manage non-conforming material. Regulate FIFO process of received goods

Create, manage and maintain the company’s gaging databaseMaintain calibration schedules and inventory of gages and equipmentCreate, manage and maintain the company’s gage certificationsGage and equipment PurchasesInterface, organize and manage with certification laboratories for quality certificationsCommunicate with gage vendors to fulfill orders/corrections/adjustmentsInteract with gage suppliers to quote and purchase specked equipmentPrepare & correlate requisitions, purchase orders, gage certification Routine gage & safety inspections of auditing tools (i.e. clean lab, surface plate, jib hoists, etc.)

Audit incoming parts using gauges, visual inspection, drawings, and application of GD&TQuarantine of  non-conforming parts and/or subassembliesIdentify part critical dimensions for proper specialized inspectionsCreate non-conformance reportsPrioritize and manage FIFO flow of received materials

FARO Arm Inspections for tooling and First Article InspectionsInspect all in-process and finished weld, mold, and sewn partsPerform Operator Weld Audits and inspections ensuring operator safety and work processesEnsure conformance of processed parts to engineering drafts and customer specifications Facilitate & issue operator and departmental corrective action citations and rework of materialEnsure preparation of Material Certifications and shipping/processing documents