Operations Specialist And Volunteer Coordinator
Current• Manage department daily office operations, communications, meetings, financials, work orders, and patient encounters• Strategically expanded health promotion programs to new markets in the community and increased membership by 15%• Increased community partnerships by 30% by employing vital resources in community to promote health and wellness• Delegate projects, community outreach activities, and train volunteers to ensure they adhere to operating procedures• Maintain database for over 15,000 members: managing information, member acquisition, and monitoring changes • Assist Business Operations Manager with processing new vendors, independent contractors• Handle department transportation account; invoicing and processing new accounts• Collect, organize, and analyze data for the Health Promotion and Center for Transforming Health and Housing Team• Monitor and analyze 1-800 Help Line operations to improve intake process, productivity, and customer satisfaction• Oversee the logistics of 65 distribution sites including 15 off campus sites to ensure resources are delivered on time• Optimize customer service through an organized schedule management system for an efficient check in process• Immediately address customer inquiries and resolve issues that affect the efficiency of operations• Assess inventory levels of programming supplies and materials for quick access, replenishment, and availability
