Lashon Williams Email & Phone Number

Dallas-Fort Worth Metroplex

Custom Clean It LLC is a make ready cleaning service for new construction, short term rentals, airbnb, commercial and select residential properties. Our team of experts are committed to providing a quality, detailed, professional service. Although we specialize in airbnb cleaning; using the best quality and environmentally safe products, we provide service for all levels of businesses and homes. Dallas-Fort Worth, cleaning YOUR business is OUR business!

Dallas,Tx

Dallas/Fort Worth Area

Provided integrated HR functions for Dallas Division including recruitment and onboarding, team building, performance evaluation, employee relations, project management, and leadership development. Administered compensation and benefits and educate employees on advancement and career opportunities.KEY COMPETENCIES: RECRUITMENT, STAFFING, BENEFITS, EMPLOYEE SATISFACTIONIncreased staff retention and reduced turnover rate >11% within first 90 days● Responsible for 100% of hiring, recognition, rewards, and job evaluation of hourly associates● Delivered correct compensation and wages for employees based on union contracts● Established departmental succession planning for hourly associates and directed employee development KEY COMPETENCIES: LEADERSHIP, TEAMWORK, CUSTOMER SERVICE, CONTINUOUS IMPROVEMENTReduced customer complaints through implementation and supervision of Company Customer Service initiative ● Managed and addressed customer complaints and advocated direct improvements● Formalized daily customer comments and complaints as coaching opportunities for 1st and 2nd line staff● Mentored supervisors on best Customer Service practices and identify career development trackKEY COMPETENCIES: PLANNING, MULTI-TASKING, E-COMMERCE, BUSINESS DEVELOPMENTLaunched two e-Commerce Departments and fostered team-centered program development● Spearheaded development from concept to active service integration● Incorporated planning and user research across business units● Refined content management and consumer focus

Dallas/Fort Worth Area

Greyhound Lines, Dallas, TXOperations SupervisorGreyhound Lines, Inc. is the largest provider of intercity bus transportation in the United States and across North America. An iconic fixture in American transportation history, its vision is to provide solutions in an increasingly congested world, keeping people moving and communities prospering.As an Operations Supervisor, I oversaw the daily operations of more than 100 drivers and employees. This included analyzing and deterring adjustments to schedules and routes, training and instructing staff on new policies and procedures while coaching and mentoring employee’s performance to ensure company objectives were being met. • Managed daily operations of more than 100 drivers resulting in the timely execution of on time departures 95% of the time • Prioritized daily operations and activities of employees• Monitored on time performance of inbound and outbound schedules• Trained and instructed staff on new policies and procedures• Analyzed adjustments to schedules and routes based on consumer needs• Completed weekly and monthly reports on driver’s wages, compensations and charges• Collaborated with various divisions of the company to ensure stated initiatives and strategic goals were met.

Dayton, Ohio

Oversaw daily operations of more than 100 drivers and support staff. Analyzed data and processed regular adjustments to schedules and routes to meet consumer needs and improve performance. Communicated with various divisions of company to meet initiatives and strategic goals.KEY COMPETENCIES: ANALYTICS, TECHNOLOGY, TEAM MANAGEMENT, TRAINING, EMPLOYEE DEVELOPMENTManaged data for daily operations and improved to > 95% on-time departures● Prioritized daily operations and activities of employees● Delivered on-time performance improvements for inbound and outbound schedules● Trained and instructed staff on compensation, benefits, policies and procedures

Greater Detroit Area

Responsible for facilitating real-world course material for student instruction on behaviors required to succeed in business. KEY COMPETENCIES: INSTRUCTION, SUPERVISION, ACCESSIBILITY, MENTORINGCoached students to overcome severe Public Speaking Anxiety (PSA) as barrier to success● Transformed student performance for research, writing process, and effective speech presentation● Maximized in-class time for students, while incorporating challenging real-world projects and discussions● Served as a liaison for students and connected them to employment community

Master’S Degree, Public Administration

Activities and Societies: Alpha Kappa Alpha Sorority

Bachelor’S Degree, Communications