Lashunda Johnson Email & Phone Number

Renton, Washington

Renton, WA

Create policy and procedures for the business office.Assisted in creating quality and production standards for the business office.Reconciliation of hospitalist chargesResolve outstanding Cardiology charges with Valley Medical via Southlake ClinicPart of go Epic go live team, go live August 2015Epic trainer for the business officeSpecial projects as assigned

Greater Seattle Area

Lead a team of 32 employees focusing on Refunds, Account Receivables, Cash Reconciliation, Payment Processing, and Scanning. Direct strategic planning for the department and ensure monthly financial goals were achieved. Played a key role in ensuing all un-posted and unbalanced batches were resolved within 72 hours reducing our company overall DAR (days in.

Greater Seattle Area

Lead Insurance Representative I9/2011 - 6/2012 Swedish Medical Group, Seattle, WATeam Lead for the Insurance Representative I team; making sure all payments are processed and balanced by month end.Train, cross train and 1:1’s with team regarding the new workflows in Epic. Help supervisor manage PTO request and any overtime that may be needed for the.

• Lead Cash Applications2/2007 – 9/2011 Minor and James Medical PLLC, Seattle, WATeam Lead for 11+ peopleWorked with my team to make sure all payments and charges are done by month endMet with staff to resolve any work.
• Research and resolve all posting errors; processed void and recharges, corrected insurance and patient payment posting errors.
• Work with supervisor on month end processTrain, cross train and retrain as needed
• Advocated for my team on any questions or concerns that they may have
• Help supervisor manage PTO request and any overtime that may be needed for the department
• Assisted with the interview process, annual and 90 day reviews

• Business Office Representative4/2000 – 02/2007 Minor and James Medical PLLC, Seattle, WAProvided strong customer service to patients, co-workers and clinical staff; including taking payments over the phoneReceived and.
• Called insurance companies to request retro referrals, prior authorizations and to resolve any unpaid/denied claims
• Gave Medicaid training to PSR’s
• Prepared insurance and patient refunds, account reviews and statement analysis
• Processed transfers, adjustments, write offs and reverse and recharges on patient’s account
• Audited AR request from the Business Office Representative’s; making sure that the requests are correct and more research is not needed

• Billing/Intake Specialist1/1997 – 4/2000 Central Youth and Family Services, Seattle, WAAssisted clients in signing up for state funded medical insurance programsSet up a billing system for billing Medicaid and third.
• Supervised 2 summer youth workers and the summer sack lunch program
• Provided backup coverage for the receptionist