• Conducted regular customer service quality checks.• Managed client relations and resolved issues as quickly as possible.• Maintained professional and productive relationships with clients.• Set up monthly meetings with clients and answered client inquiries.

• Checking the movement of products and maintaining proper availability of items.• Conducting meetings with the employees and motivating them.• Managing company staff and determining suitable salaries and remuneration.• Preparing & managing logistics & transport budgets, monitoring expenditures and implementing remedial measures where appropriate.

• Resolving client queries and problems.• Managing and guiding junior consultants.• Responding to the player’s bug report

• Create, send, and follow up on Payments.• Reconcile any discrepancies or errors identified by conversing with employees and/or clients.• Internal organization management.

ROLES AND RESPONSIBILITIES• Handling various payment products ranging from cross -border transfers to intra-bank transactions.• Performed SANCTIONS control as per OFAC guidelines for payments standard..• Payroll payments in Vietnam processing.• Also involved in MT 202’s where it is involves fund transfers between bank to bank.• Conversion of Foreign transfer currencies and processing the payment through respective NostroACHIEVEMENTS• Raised and implemented a KAIZEN IDEA which resulted in significant reduction in overall cost and help decrease one FTE. We had a machine learning which gave the opportunity to give the idea of Automation. The Kaizen Idea was accepted by the Vietnam team and the automation was successful.This idea of using automation removed manual intervention completely with a cost saves of AUD 5000.• Received EXTRA MILER AWARD for outstanding performance for FY16 for supporting team during a critical situation.