Lasondra Richmond Email and Phone Number

• Researches, evaluates and provides feedback on problematic trends and patterns in customer support requirements for new or modified systems and services based upon an analysis of business needs and practices.• Serves as a technical analyst and primary customer liaison with responsibility for resolving difficult customer problems involving integration or configuration issues of a wide variety of applications, and desktop configurations.• Provides technical advice and assistance to include troubleshooting, diagnosing and resolving customer application problems in response to reported or observed incidents and ensures critical business activities are carried out.• Reviews, validates and standardizes problem resolutions for inclusion in the problem resolution database.

I'm a full-time professional photographer based in Atlanta, GA. I love working with my clients all over Atlanta and Memphis... and traveling throughout the world to create amazing pictures during those once-in-a-lifetime moments! I've traveled as far as Italy last spring, which was so beautiful, for an architecture photo shoot. I am very excited to see where God will lead me next! I tend to shoot from the hip and with my heart. Photography is not just another love, but my passion. I strive to go beyond capturing special moments. It is my desire and goal to build relationships with my clients so they get images that are one-of-a-kind as well as the experience of the day we spend together. You can find out more about this thru my Ultimate Love Story Sessions. I love having fun with my daughter and son, they are so funny! I find it a joy that they support my profession as a photographer. They are my biggest fans!I am also partnered with one of the greatest Event/Wedding Planners ever. Contact me and you will only have to show up at the event!

Investigate and take appropriate action to complete incidents onsite, over phone, or through remote assistance. Manages, maintains and troubleshoots devices and systems, hardware, and software. Handles escalation of items from help desk personnel.Maintain and keep up-to-date IS documentation. Such as but not limited to:User training documentationEmployee on-boarding/off-boardingVendor related documentationBranch IT inventoryEmployee move requestWorks with service vendors as a point of contact to troubleshoot and support systems such as but not limited to core processor, building surveillance, telephony, building security, ATMs, computers, and printers.Visits branch locations to install hardware and PC software; ensures credit union employees know how to care for and maintain their terminals, printers, and PCs and understand procedures for data backup, and network access. Assists with training employees in the use of hardware and software; notifies users of new useful features available through product updates.Assists with the management of system permissions, licensing, and setup.Assist IS and credit union leadership planning, deploying, and implementation of technology & security initiatives.Performs other related duties as assigned.

• Inspect packages and letters to ensure that prohibited items did not enter the mailing system.• Maintain records of incoming and outgoing Certified, Insured and Registered mail.• Ensure safe delivery of heavy mail bags, boxes and packages from mail trucks to sorting stations.• Assist with institutional shipping and receiving procedures to ensure efficiency in mail delivery.

•Referred persons who lack proper credentials to a control point to arrange access.•Reviewed and coordinate on contractor agreements, DD Forms 254, Contract Security Class Specifications.•Conducted investigations or inspections.•Responded to crime scenes to collect and preserve evidence.•Searched or inspected private and commercial vehicles according to federal instructions and regulations.•Conducted background investigations to determine applicant suitability.•Gathered and analyzed information and records to determine patterns or discrepancies.•Conducted investigations into alleged or suspected violations of criminal laws and military regulations in accordance with laws, ordinances, regulations, and policies.•Communicated with members of the general public on behalf of an organization to provide information and/or resource materials related to the organizations processes, procedures and policies.•Conducted investigations or inspections.•Responded to crime scenes to collect and preserve evidence.•Searched or inspected private and commercial vehicles according to federal instructions and regulations.•Conducted background investigations to determine applicant suitability.•Gathered and analyzed information and records to determine patterns or discrepancies.•Served as a security professional for the development, testing, fielding, and protection of advanced and special access program technologies.•Conducted investigations into alleged or suspected violations of criminal laws and military regulations in accordance with laws, ordinances, regulations, and policies.•Used interview techniques to obtain information.•Communicated with members of the general public on behalf of an organization to provide information and/or resource materials related to the organizations processes, procedures and policies.•Patrolled installation perimeters to detect security risks (e.g., faulty fences and detection equipment).

•Booked in and processed new persons into the jail facility. •Transportation of county and state level inmates. •Generated and verified detainee reports, encounters, charging documents, studies, data quality and create and revise spreadsheets, charts, graphs, and presentations•Supervised inmate movement throughout the facility. •Maintained accurate count, control and custody of individuals incarcerated at the facility. •Implemented and administered the personnel security program. •Searching of inmate property to prohibit the induction of weapons and/or illegal drugs into the facility. •Responded to crime scenes to collect and preserve evidence.