Lassander Jones Email & Phone Number

Greenville, Mississippi

As a Supervisory Specialist overseeing unit benefits and resources, I possess expertise in resolving complex problems involving multiple programs and issues. I also coordinate benefits across various programs, ensuring compliance with both state and federal laws and regulations.I deliver assured and influential service to our customers, assisting them in the process of becoming self-sufficient individuals. My role includes participating in hire recommendations, training, work planning, assignments, and reviews. Additionally, I engage in performance assessment, coaching, and progressive discipline.I cultivate constructive and cooperative working relationships with other agencies, divisions, departments, units, and external resources to meet customer needs effectively. Guiding both staff and direct reports, I monitor performance and offer feedback to achieve performance management objectives.I facilitate employee relations, addressing and resolving issues to maintain a positive workplace culture.Leading performance management processes, including goal setting, evaluations, and development plans.Furthermore, I provide consultation to peers, subordinates, and supervisors on methods to meet the requirements of policies, procedures, rules, and regulations within a service or program area, ensuring the delivery of high-quality service.

Greenville, Mississippi, United States

Assessed the employability status of clients and explored potential sources of income. Explained client responsibilities, rights, and the availability of programs.Utilized mainframe computer systems or software applications to access, create, edit, print, send, retrieve, or operate data, files, or other information.Managed an ongoing caseload, including scheduling appointments and organizing a monthly work plan. Responded to telephone and walk-in inquiries from clients and other agencies, as well as sorted, filed, and responded to correspondence.Pre-screened applicants for assistance, advised them on needed documentation, and provided information and referral services.Conducted interviews with benefits recipients at specified intervals to certify and re-certify their eligibility for continuing benefits.

Greenville, Mississippi, United States

Verified and evaluated data to determine eligibility promptly, following applicable agency policies and procedures. Delivered appropriate notifications based on the eligibility determination.Communicated both orally and in writing with clients and others regarding initial and ongoing eligibility determination while maintaining confidentiality.Participated in special projects, studies, work assignments, and committees.Addressed questions and complaints from clients through in-person interactions, telephone calls, mail, and/or email communication.Ensured the accuracy and completion of application and declaration forms.

Bachelor'S Degree, Business Administration

High School Diploma