Lasse J. Email & Phone Number

Albertslund, Capital Region Of Denmark, Denmark

Som Business Process Expert indenfor Product Life Cycle-området, har jeg ansvaret for at identificere muligheder for forbedring, fremme innovation og implementere forretningsløsninger-/processer med henblik på at opnå maksimal værdiskabelse i forretningen, som ligeledes sikrer en smidig drift af vores varers livscyklus i Coop i Danmark

Albertslund, Hovedstaden, Danmark

Albertslund, Hovedstaden, Danmark

I rollen som Proces- og analysekonsulent, skal jeg bygge bro mellem kategoriorganisationens forretningskritiske processer og implementeringen af IT-systemet SAP, samt spotte og hjælpe til nye optimeringstiltag undervejs.

Glostrup, Hovedstaden, Danmark

Business development:• Commercial activities (e.g. Lead Acquisition, Quality and Conversion, Initiatives for increased employee performance).• Optimization (e.g. of Processes, Workflows, Collaboration between departments).Project Management:• Initiate, support and run projects on the customer portfolio.Analysis and Reporting:• Data collection for deeper insights through analytical work with presentation of performance enhancement initiatives.• Monthly status reporting on KPI's.• Building, maintaining, and optimizing department reports.• Responsible for live daily/monthly status reporting of employee performance for the benefit of management.Results:• Together with stakeholders successfully implemented new commission model, which subsequently lifted employee efforts.• Build a stronger data foundation, which has resulted in better reporting. E.g. has this created new sales opportunities.• Have been involved in the rollout of a new in-house support function, which has created fewer administrative tasks for the sales team. At the same time, it has created higher customer satisfaction.

Glostrup, Denmark

The core task of the team is to assist and coordinate existing private / corporate customers in the scenario where they move to a new location and provide a professional service to secure their new home.Results:• Implemented new methods for live performance tracking (wish still are been used).• Created better transparency and collaboration in the team.

Glostrup, Denmark

The team's tasks were divided between additional sales to existing customers and administrative support to the rest of the department.Results:• Together with the team, we exceeded several sales budgets, of which increased the revenue of the department.• We optimized processes within the team and took additional tasks, that relieved and benefited the department.

Glostrup, Denmark

Created deeper insights and performed analytical tasks within the customer portfolio, with a focus on reducing churn.

Køge

Served as a Customer Care employee in retention for reducing churn. It was a job with multiple responsibilities: • “Winbacks” when a customer wanted to leave. • Additional sales to existing customers.• New sales for moving customers.• Ad hoc analytical tasks.

Køge, Sjælland, Danmark

Customer satisfaction and how to make additional sales were the focal points of the role, where some of the tasks consisted of:• Sales Campaigns for existing customers.• Status for Net Promoter Score.• Marketing surveys for customer satisfaction.• Coaching of sales and company values.Project:• Creating more loyal customers by contacting them proactively and offering a new alarm-solution. I consulted, sold, removed the existing solution, and installed the new one at the customer's home.

Køge

The job was to advise clients on the optimal alarm-solution for their home or business.In addition, the job also consisted of ensuring customer satisfaction to acquire new customers by referrals.

Køge

The job was combined between:Alarm handling:Where I reacted to alarm signals, e.g. caused by a burglar, and acted as a link between the guard, police, the customer and damage service.Customer service:The tasks consisted of helping existing customers via. telephone, e-mail, etc. with general questions (system handling, bills, complaints, etc.)Results:• I won the sales competition, by creating most new leads to our sales department, without compromising the service quality KPI’s.

Fuglebjerg, Sjælland, Danmark

As a 1st assistant, I was part of the store's management team, where I worked with the store manager. I led and distributed the work when the store manager was out. I was also responsible for opening and closing the store. It meant participated in all the different work required, when working in a store.Results:• Based on my efforts, I was asked by the store manager if I, along with him, would help in other of Netto's stores for smaller periods. Here, my job was to trim the store's product display, so that it was presentable to customers and other ad hoc tasks.

Fuglebjerg, Sjælland, Danmark

Fuglebjerg, Sjælland, Danmark

Albertslund, Hovedstaden, Danmark

Secured construction sites, offices, etc. with my presence at the location.

Næstved, Sjælland, Danmark

Au: Projektledelse, Innovation

Au: Kvalitetsoptimering, Innovation

Au: Marketingstrategi Og Forretningsudvikling, Salg Og Marketing

Au: Forandringsledelse, Change Management

Under faget blev jeg klogere på: - Forandringsmodeller, forandringspsykologi, og planlægning- og forandringskommunikation - Planlægning af.

Au: Marketingsplanlægning Og Forhandling, Marketing

Au: Markedsinformation Og Analyse, Marketing Research

Au: Digital Markedsføring, Marketing

Kompetencer og vigtigste viden inden for: - Sociale Medier - SEO - Brugervenlighed - Konverteringsoptimering - E-mail marketing - Google.

Au: E-Handel, E-Commerce

Introduktion På faget E-handel fik jeg indblik i de nyeste tendenser inden for e-handel og i begreber, modeller samt digitale værktøjer.

Au: Innovation I Praksis, Innovation

Introduktion På Innovation i praksis fik jeg viden om ledelse af oplevelsesrelaterede projekter. Jeg lærte bl.a. at - tænke innovativt og.

Ledelsesuddannelse

Development of competences within leadership hosted Verisure, facilitated by People & Performance A/S

Dataanalyse

Projektlederuddannelse

Project development and execution • Project design • Action plans for activities and resource overview Project management • Project.

10. Klasse