About me:Professionally, I like being in an environment where I can make a difference and use some of the many years of experience that I have leading Customer Service/Customer Operations/Support teams. I love to see how sometimes smaller changes to a situation or process or to how a team is organized can have a huge impact on the performance and the wellbeing of the team and ultimately on the results produced by this team. I have an almost nerdy passion for organizing, improving and ensuring that any given situation is as efficient as possible, and I am very good at creating well performing and thriving teams. Finally, I am a positive, open and ambitious person, and I believe that I can make a positive impact on most situations I find myself in. Work experience in short: • More than 18 years’ experience leading various Customer Operations/Customer Service/Support departments in different organizations. • Extensive change management experience from a 3-year company-wide transformation process.• Experience with unification of internal processes/workflows across markets in Europe. • Experience leading multicultural teams in a multicultural company.• Experience with driving LEAN/process optimization projects in Customer Service and the whole organization. • Experience with creating Customer Service Departments from scratch.• 2.5 years’ Management Trainee Programme from PFA Pension