Lasse Aalto Email and Phone Number
I am an expert in after-market operations with a proven record of offering support for a wide range of products and services for global companies. My success stems from my extensive knowledge of the global business climate and the factors that influence customer preferences and satisfaction. I am thriving especially in strategic sales & marketing environments. 🔹 WHAT I DO BEST? Lead improvement initiatives while having a thorough grasp of cultural diversity in a worldwide setting.Using an analytical and data-driven approach that is focused on leveraging market intelligence and forecasts to formulate and improve after-sales strategies and metrics.With a deep understanding and practical expertise in the global business sector, I am experienced in global support, cross-cultural communication, and cross-functional team leadership. I have a holistic understanding of key functions and processes that drives greater productivity through supportive leadership. I am always thinking in an innovative manner while improving existing services. At times, I find it best not to wait for an opportunity to appear in business development but rather seek to create it.🔹 MY STRENGTHS◾ Service & Change Management ◾ Project Portfolio Management ◾ Value Proposition Setting◾ Business Analysis & Strategic Planning ◾ Continuous Improvement & Operational Excellence ◾ Cost optimization & Profitability◾ Product Technical Support ◾ Goal Setting & Execution ◾ Team Training & Development◾ Corporate Training◾ Stakeholder Relationship-Building ◾ Supplier & Inventory Management ◾ Market Intelligence ◾ Problem Solving & Customer Satisfaction◾ Issue Resolution ◾ Research & Analysis ◾ Presentations ◾ Negotiation 🔹 MY LEADERSHIP PHILOSOPHYI believe that successful organizations see the potential in every individual in every situation. I am aiming to build high-performing teams and coach people to achieve professional growth. I thrive in environments where open communication is valued, and one is given the independence and autonomy to perform at their peak. As a leader, my greatest strength is my commitment to excellence. Regardless of the task at hand, my goal is to get the best possible results, together with the team. I like both strategic and operational projects and programs, and enjoy seeing the improvement as a tool towards the results. 🔹 TECHNICAL TOOLSE.g. Microsoft Office, 3D Engineering Tools (ProE, Solid Ege, Vertex)🔹 INTERESTSNature, sports, all kind of outdoor activities 🔹 CONTACTSLasse Aalto, +358 44 33o 9316, ljaalto at gmail dot com
Logset Oy
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Service Business DirectorLogset Oy Oct 2024 - PresentKoivulahti, Pohjanmaa, Fi
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Farmer ◉ Head Of Strategic Development, Operations & Maintenance, Service & Sustainability ManagerAjoksen Tila Apr 2014 - PresentEngaged in all farming work, including practical farming work, cultivation planning, and operation of farming equipment; navigated EU bureaucratic processes and spearheaded corporate planning.I am head of strategic financial and developmental projects as well as responsible for operations, service monitoring and sustainability aspects. I schedule all the maintenance work and other seasonal tasks. I cultivated cereals including oats and wheat. I set the farm’s vision and productivity targets while maintaining a sustainability-focused point of view and adopting environmentally-friendly farming methods. I orchestrated improvements to the farm’s operations and use of fertilizers, and put in place a drying plant, as part of my goal to double average harvests between 2014 and 2022.
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Manager, Product Support & Dtac ◉ Head Of Global Service, After-Sales, Training Support & WarrantyJohn Deere Apr 2016 - Oct 2024Moline, Il, UsI developed, directed, and managed a team of 14 direct reports in Germany, Finland, and UK, with 2 indirect reports in North America, and 3 indirect reports in Russia (until February 2022). Also served on the Global Product Line Management team. Reported to the Global Manager for after-sales and the Global Manager for customer support.My objective is to manage and oversee the global factory product support and warranty operations for a variety of WCTL products. I have devised an after-sales strategy, set annual goals, and metrics for parts and service sales, and monitored performance to ensure that targets are met/exceeded. Also worked with R&D teams to enhance the quality of the analysis and problem-solving process.I was responsible for overseeing 4 main divisions and played an active role in restructuring and change management during the transition to a new CEO in 2020. This led to a more streamlined structure and improved coordination with the core business units. Thus promoting internal solution selling and encouraging the workforce to embrace change.KEY CONTRIBUTIONS● Applied an analytical and data-driven approach and leveraged market intelligence and forecasts to formulate and improve after-sales strategies and metrics.● Adopted a product support perspective in dealer and channel partner development initiatives.● Pursued a swift resolution to field machine issues and reimbursements by designing and implementing warranty and product improvement program policies. ● Devised and executed a plan to increase reimbursement rates from 20% to 40%.● Adopted a results-oriented leadership style to drive greater productivity through supportive leadership and positive influence.Company info: John Deere is the world’s leading manufacturer of agriculture, construction, and forestry equipment and a provider of related services. Headquartered in the USA with a global workforce of 82,200 people. -
Manager, Technical Support ◉ Global After-Sales, Product Line Management, Global OperationsJohn Deere Apr 2015 - Apr 2016Moline, Il, UsI served on the Global After-sales and Product Line Management Teams for Europe. I also led and empowered 5 global product specialists and 2 North America-based indirect reports. Reported to the Global Manager for Product Support.I oversaw the Global Technical Support operations, including daily support activities, operational improvement, and training and staffing initiatives. Utilizing my technical, problem-solving, and customer service skills, I created and implemented solutions to address customer product concerns, leading to increased customer satisfaction. Additionally, I was responsible for managing the budget and resources for the Technical Support team.KEY CONTRIBUTIONS● Practiced effective communication and interpersonal skills to drive positive technical solutions with customers, channel partners, and cross-functional groups within the company.● Enhanced relationships with key stakeholders through organized training programs focused on improving customer service and engagement.● Actively participated in recruitment efforts to build and maintain high-quality teams.● Fostered a strong emphasis on integrity, clarity, and diversity within the Technical Support team, resulting in increased respect, consistency, and commitment to excellence among team members.
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Service Development Project Manager ◉ Global Services, After-Sales, Training & Global SupportJohn Deere Oct 2009 - Apr 2015Moline, Il, UsI worked with a cross-functional matrix team of 1-6 managers and consultants trained in R&D and IT.I served as a key member of the Project Management Team. Reported to the General Manager for after-sales.In 2009, I was elevated to the position of Service Development Manager, a new role that demanded comprehensive and wide-ranging knowledge for overseeing and enhancing the business division and establishing new service standards. My objective was to create an after-sales service for cut-to-length forestry machinery and establish the customer's value premise and proposition. Additionally, I took the lead in a publicly funded project (TEKES) that was valued in the millions and served as the Head of Multinational Environmental Initiatives, which required me to travel 100 days each year.KEY CONTRIBUTIONS● Created a 70-page comprehensive manual and plan for service project development, which served as a guide for new businesses entering the market. The manual focused on the global customer and distributor value, training for internal stakeholders and distributors, and marketing and go-to-market plans, and included the Blueprints of the service products and process, clarifying the customer service experience at each point of contact.● Maximized benefits of service design tools; utilized tools to create and market new services, and optimize service management, project execution and monitoring, data gathering, and training.● Successfully achieved enterprise and division-level objectives by introducing a high-impact service development strategy for CTL forestry products; aligned service programs to service philosophies.● Expanded after-sales service offering for CTL machines to include business case evaluation, market research, product packaging and configuration, earnings modeling, and project management.
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Product Specialist ◉ Global Service & Technical Product Support, Training, After-Sales & SparepartsJohn Deere Jan 2007 - Oct 2009Moline, Il, UsI worked alongside a matrix team of 1-6 members specializing in quality, supply base, R&D, product testing and verifications, and after-sales. Reported to the Manager for Technical Support.My goal was to support and resolve technical issues, and collaborate with suppliers to ensure after-sales parts availability, and promote high-quality service delivery in product support and after-sales. I determined the need for spare parts and took decisive action to fulfil the requirements. Moreover, I extensively coordinated information gathering and analysis to drive solutions to identified technical issues.KEY CONTRIBUTIONS● Exhibited a holistic, out-of-the-box approach in innovating solutions to raise customer satisfaction.● Pioneered a shift to direct sourcing of spare parts from suppliers and an emphasis on direct support to the retail network and customers.● Directed and organized training efforts for the retail network; facilitated training sessions and engaged external trainers as required. Thoroughly identified training needs to ensure high quality.● Expanded after-sales service offering for CTL machines to include business case evaluation, market research, product packaging and configuration, earnings modeling, and project management.
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Research & Development Engineer ◉ R&D Engineering, Customer Experience, Project ManagementKonecranes Oct 2005 - Dec 2006Hyvinkaa, FiI collaborated with a matrix team of 1-6 internal and external partners, engineers, and IT specialists. Reported to the Director of Research & Development.While fulfilling coursework for my studies, I worked as an R&D engineer, where my goal was to holistically manage and complete projects aimed at enhancing the overall experience of customers amid a merger and acquisition (M&A) process. I was responsible for the final measures and had holistic responsibility across projects.KEY CONTRIBUTIONS● Convinced management on the benefits of projects following a comparative analysis; communicated results to Director Service Business Unit (BU) and the Business Unit Director, Services.● Assembled a team of competent, well-qualified persons to deliver on enterprise and division goals.Company info: Konecranes is a Finland-based manufacturer of cranes and lifting equipment. The Group has 18,000 employees at 600 locations in 50 countries.
Lasse Aalto Education Details
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Teknillinen Korkeakoulu-Tekniska HögskolanMechanical Engineering -
University Of NorthamptonMaster Of Business Administration - Mba
Frequently Asked Questions about Lasse Aalto
What company does Lasse Aalto work for?
Lasse Aalto works for Logset Oy
What is Lasse Aalto's role at the current company?
Lasse Aalto's current role is Director Service Business 🌐 Head of Global Product, Service, Aftersales, Aftermarket 🔹 Project Manager & Global Service Development ⏩ Continuous Improvement & Operational Excellence 🔹 Leadership 🔹MBA.
What schools did Lasse Aalto attend?
Lasse Aalto attended Teknillinen Korkeakoulu-Tekniska Högskolan, University Of Northampton.
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