Processed fraud data received from the data analytics team, transforming, and capturing it in the internal system to flag relevant entities.Leveraged Power BI to convert data into interactive and visually appealing insights.Utilized research, analytical, and data management techniques for due diligence and associated tasks.Conducted due diligence analyses and assessments on individuals and entities.Compiled and interpreted data to create insightful reports for decision-making.

Technical Support & Troubleshooting: Provide first-level support to end-users, diagnosing and resolving hardware, software, and network issues efficiently.Network Management: Monitor and maintain network infrastructure, ensuring connectivity, security, and performance meet organizational standards.System Maintenance: Perform regular maintenance, updates, and patches on IT systems and network devices to ensure optimal functionality and security.User Assistance: Assist users with technical queries, guiding them through problem resolution processes, and providing training on IT systems and software applications.Incident Management: Log and track all incidents and service requests, ensuring timely resolution and escalation when necessary.Documentation: Maintain detailed documentation of issues, resolutions, and processes to build a knowledge base for future reference.Software Installation & Configuration: Install, configure, and troubleshoot software applications across multiple platforms, ensuring compatibility and stability.Security Compliance: Implement and enforce security protocols to protect systems and data from unauthorized access, breaches, and other security threats.Hardware Support: Manage and support hardware assets, including desktops, laptops, printers, and other peripherals, performing repairs and upgrades as needed.Customer Service: Provide excellent customer service, ensuring a positive experience for all users by communicating effectively and following up on open tickets.