Installing and configuring computer hardware, software, systems, networks, printers, and scanners.Responding in a timely manner to service issues and requests.Providing technical support across the company (this may be in person or remote).

Understanding business requirements from Sales, Supply Chain, Accounting and designing, developing, and deploying business analytics dashboards in Power BI.Providing support for company applications : Microsoft Dynamics NAV, Microsoft SharePoint, PowerBI, Internal BPM App.

Understanding business requirements for special projects and finding optimal solutions, analyzing and documenting requirements. Developing technical solutions to ease problems and to improve workflow.Developing and maintaining reports as users requires

Diagnostics and repairing workstation, maintaining servers in optimal running state, updates and upgrades. Support for Windows 7,8, 8.1,10; Office 2010, 2013, 2016; Office 365 SharePoint, OneDrive, Skype for Business. Technical support for printers, plotters, teleconference equipment. Answering and resolving calls reported by users. Provide support for the company's applications on the phone and on-site.

Answering and resolving calls and incidents reported by users via the ticketing platform Jira, resolving the access rights on folders. Remote administration, Active Directory and creating mail users Exchange Management Console. Troubleshooting different apps for each department. Escalating tickets to level 2 or level 3, depending on the gravity and urgency of that ticket. End of day reports.