Lisa Sturrock Email & Phone Number

Ajax, On, Ca

Greater Toronto Area, Canada

Scarborough, Ontario, Canada

As Executive Assistant my position encompasses almost every position in an office environment. I am responsible for all day to day aspects of the business including accounts payable and receivable, customer service, invoicing, shipping and customs paperwork, inventory and marketing.

Ajax, On

- Support all employees across the business with expense reporting inquiries, providing assistance as needed and enforcing company policies.- Act as Administrator for the online expense reporting tool (Concur) which includes maintaining personnel profiles, investigating payments and error reports, and general troubleshooting often requiring IT support.- Liaise with expense reporting tool representative to ensure that the service meets expectations and issues are being resolved in a timely manner.- Reconcile unsubmitted employee expenses between the expense reporting tool and employee Corporate Credit Card account information- Prepare manual expense reports as requested to support the business- Support Expense Report Clerk in daily interface processing from the expense reporting tool to SAP and investigate issues as required.- Prepare monthly corporate credit card delinquency reports using the expense reporting tool and corporate credit card information and follow up on past-due balances, involving Human Resources and Controlling as required.- Prepare annual submission for German value added tax (VAT) for Canada and the US.- Provide training to employees on the expense reporting tool upon request and in coordination with the Travel, Meetings and Events group in the US.- Perform assigned general ledger reconciliations on monthly basis and investigate any discrepancies- Ensure that all related ICFR, process, and template documents are prepared, tested and maintained- Support Expense Report Clerk as required with auditing employee expense reports in accordance with corporate procedures and policies

Oshawa

•Take calls from OnStar subscribers looking for directions and send routes to their vehicles•Help to route subscribers through floods or weather crisis areas, set up roadside assistance if needed•Welcome new subscribers to OnStar and explain all the services

Markham, On

Temporary contract.

• Responsible for maintaining A/P Ledger and ensure transactions are entered into the system and processed correctly and in time • Handle vendor inquiries regarding payments and account reconciliation• Process monthly travel and expense reports for all Sales Reps, Regional Managers, Executives and applicable internal staff as well as prepare and deposit their reimbursements• Print cheques 3 times each month for vendor payments, match invoices and file• Assist Senior Accountants and Managers with ad-hoc reports as required mostly related to A/P activity.• Analyze and prepare monthly accruals for expenses and other liabilities.• Ensure commodity taxes such as GST/PST/HST/QST are properly accounted in the books while booking invoices and expense claims. Ensure that the taxes are paid to the government authorities on time • Maintain the A/P Ledger and perform all month end closing duties including running reports and closing A/P after all transactions for the month are entered and posted

Richmond Hill

• Responsible for the timely assembly and response to Request for Proposals• Identification of new business via tendering websites and distributing it to the appropriate Sales Reps • Drafting and processing service and sales contracts• Maintaining database and administration of all customer contracts, service and lease agreements• Setting up itemized contract pricing

Pickering, On

• Manage all incoming calls• Schedule all appointments and meeting for the President and Vice President as well as the sales reps• Created and organized office filing system as well as new forms and templates• Organize and run events such as trade shows and community events• Process bi-weekly payroll for all employees• Ensure all monthly bills are paid on time

Markham, On

• Handle all incoming calls from customer wanting to join the PeakSaver Program• Handle calls relating to troubleshooting the programmable thermostats• Scheduled services calls by area if troubleshooting was unsuccessful• Made outbound calls to customer to confirm installation and service appointments, as well as book new installations

Toronto, On

• Provided customer service to banks representatives, mortgage brokers and home appraisers• Performed such tasks as providing updates to lenders regarding the status of their appraisals, ensuring all outstanding appraisal requests are kept up to date and that the reports do not become overdue• Take inbound calls handling questions and concerns, and made outbound calls for additional information and updates• Assisted with new hire training• Handled Executive level escalations

St. Catharines, On

Customer Service Representative – Sprint Canada/Rogers Telecom campaign • Processed orders for clients wanting to sign up for home phone service• Processed new wireless service contracts• Provided customer service to existing clients including answering billing questions, processing bill payments and scheduling new service installations