• Collaborated with cross-functional teams to identify and automate processes.• Designed and implemented automation solutions using Microsoft Power Platform, including model-driven apps.• Developed and executed test scripts to ensure system quality.• Conducted research on emerging technologies to enhance automation.• Monitored and maintained changes to improve organizational efficiency.Key Projects:• Expense Reporting Automation: Reduced processing time by 40%.• Customer Feedback Analysis: Improved customer satisfaction scores by 25%.• Test Script Development: Ensured robust system performance.

Apply data engineering principles to develop reusable workflows including ingestion, quality, transformation, and optimization. Build scalable data pipelines using exact, transform, and load tools. Deploy solutions to production environments. Migrate data from legacy data warehouses using cloud architecture principles. Automate the flow of data for consumption.•Data Structures and Algorithms •Programming •Software Engineering •Web Development • Network Fundamentals • Operating Systems •Database Management

Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver innovative solutions that help our clients improve the services they provide. Leverage new technologies that can be applied to solve challenging business problems with a cloud-first and agile mindset.

• Built IT fundamental skills: working knowledge of Linux OS, scriptwriting Python and BASH Shell• Learned how to apply core AWS services: -Compute -Storage and Networking -EC2, S3, IAM, VPC -Cloud Formation•Strong verbal and written communication, including the ability to explain technical information and terminology to non-technical end users.

•Ensured clients completed all appropriate forms and meet insurance policy requirements and facilitate the insurance claims process. •Maintain accurate customer records, bookkeeping logs, and insurance sales databases to report progress toward monthly goals•Employed successful sales-based marketing strategies such as prospecting, cold calling, networking and identifying and securing potential clients

•Ensured daily functions and procedures of the distribution centers•Inventory Control, Data Entry and Documentation input

•CRM Metric Daily Documentation•Medical Claim research•Written/Verbal member correspondence to inquiries regarding healthcare coverage

•Ensured proper management and processing of physician orders•Keyed daily performance analysis reports and quarterly patient record audits quarterly

•Processed release of information (ROI) medical records requests at 98% efficiency •HEDIS Auditing quarterly with a 100% accuracy return

•Insurance Verification, HIPAA and Record Management

•Lead team of 10-15 as main point of contact for escalations and floor inquiries via support desk •Developmental Coaching and Training•Provided Client Support for Government Visa Debit account holders

•Created new processes and systems for increasing customer service satisfaction•Demonstrated mastery of customers at 95% retention rate•Implemented changes to customer service program, resulting in 35% higher customer satisfaction ratings•Assisted with the development of the call center's operations, quality and training processes

•Small/large businesses remote and connectivity support•Hp High touch Printer Support Hardware/Software Installation•Order fulfillment and product follow up

Managed and provided technical support to mobile clientsProvide detailed and accurate accounts of customer calls for prevention of future audit issues while consistently exceeding quality and center metrics