Shay W. Email & Phone Number

Dallas, Texas, United States

• Collaborated with cross-functional teams to identify and automate processes.• Designed and implemented automation solutions using Microsoft Power Platform, including model-driven apps.• Developed and executed test scripts to ensure system quality.• Conducted research on emerging technologies to enhance automation.• Monitored and maintained changes to improve organizational efficiency.Key Projects:• Expense Reporting Automation: Reduced processing time by 40%.• Customer Feedback Analysis: Improved customer satisfaction scores by 25%.• Test Script Development: Ensured robust system performance.

Dallas, Texas, United States

Apply data engineering principles to develop reusable workflows including ingestion, quality, transformation, and optimization. Build scalable data pipelines using exact, transform, and load tools. Deploy solutions to production environments. Migrate data from legacy data warehouses using cloud architecture principles. Automate the flow of data for consumption.•Data Structures and Algorithms •Programming •Software Engineering •Web Development • Network Fundamentals • Operating Systems •Database Management

Dallas-Fort Worth Metroplex

Dallas, Texas, United States

Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver innovative solutions that help our clients improve the services they provide. Leverage new technologies that can be applied to solve challenging business problems with a cloud-first and agile mindset.

Dallas, Texas, United States

Remote

• Built IT fundamental skills: working knowledge of Linux OS, scriptwriting Python and BASH Shell• Learned how to apply core AWS services: -Compute -Storage and Networking -EC2, S3, IAM, VPC -Cloud Formation•Strong verbal and written communication, including the ability to explain technical information and terminology to non-technical end users.

Richardson, Texas, United States

•Ensured clients completed all appropriate forms and meet insurance policy requirements and facilitate the insurance claims process. •Maintain accurate customer records, bookkeeping logs, and insurance sales databases to report progress toward monthly goals•Employed successful sales-based marketing strategies such as prospecting, cold calling, networking and identifying and securing potential clients

United States

•Ensured daily functions and procedures of the distribution centers•Inventory Control, Data Entry and Documentation input

Little Rock, Arkansas Area

•CRM Metric Daily Documentation•Medical Claim research•Written/Verbal member correspondence to inquiries regarding healthcare coverage

Little Rock, Arkansas Area

•Ensured proper management and processing of physician orders•Keyed daily performance analysis reports and quarterly patient record audits quarterly

Little Rock, Arkansas Area

•Processed release of information (ROI) medical records requests at 98% efficiency •HEDIS Auditing quarterly with a 100% accuracy return

Little Rock, Arkansas Area

•Insurance Verification, HIPAA and Record Management

Little Rock, Arkansas Area

•Lead team of 10-15 as main point of contact for escalations and floor inquiries via support desk •Developmental Coaching and Training•Provided Client Support for Government Visa Debit account holders

Little Rock, Arkansas Area

•Created new processes and systems for increasing customer service satisfaction•Demonstrated mastery of customers at 95% retention rate•Implemented changes to customer service program, resulting in 35% higher customer satisfaction ratings•Assisted with the development of the call center's operations, quality and training processes

Conway, Ar

•Small/large businesses remote and connectivity support•Hp High touch Printer Support Hardware/Software Installation•Order fulfillment and product follow up

Little Rock, Arkansas Area

Managed and provided technical support to mobile clientsProvide detailed and accurate accounts of customer calls for prevention of future audit issues while consistently exceeding quality and center metrics

Bachelor Of Science - Bs, Information Technology

BSIT to MSITM: Accelerated Information Technology Bachelors and Masters Degree

Associate'S Degree, Computer Science

Activities and Societies: IBM Enterprise Design Thinker Student Ambassador Cum Laude•Programming I & II •Web Programming •Intro Database.

Certificate, Certified Aws Cloud Practitioner

•Completed full-time, classroom-based skills development and training program on IT fundamentals, AWS Cloud, and professional skills..

Certified Medical Assisting Diploma, Medical/Clinical Assistant