Laszlo Asztalos Email & Phone Number

Canada

Canada

Toronto/Remote

Oversaw and managed employees; provided coaching and training on a regular basisTracked and reported key performance indicators to senior managementConducted weekly check-ins and SCRUMS to ensure projects were on trackExecuted monthly project health meetings and effectively handled customer concerns and project risks, wherever applicableImplemented the software for important large and/or complex customers in the insurance industry; revenue ranged from $100,000 – $180,000 per projectResponsible for recruiting new members of the Implementation Team; executed onboarding training to new hires using processes developed Created and refined multiple product implementation methodologies

Executed projects in an efficient and timely manner with an average revenue of $75,000 per projectBuilt strong relationships with customers during the implementation period resulting in multiple referrals and multi-year renewalsSuccessfully set appropriate expectations with customers and internal team members to effectively mitigate project risksLed multiple integration projects as a part of the implementations using XML and WebService APIsPartnered with technical team to scope out and develop detailed requirements for new product featuresPerformed thorough Quality Assurance and User Acceptance Testing on newly developed features and gave direct feedback to the Product ManagerShared industry standard best practices with customers through the implementation processTook on influential role in implementing Agile methodology throughout the organization

Acted as the first line of production support for customers when they had questions or issuesPromptly responded to tickets and questions created within help-desk ticketing tool ZendDeskTriaged and prioritized new support ticketsWorked in conjunction with Development Manager to schedule bug fixes and deployments for customers

Toronto, Canada Area

Marketed and promoted Microsoft resources on campus such as DreamSpark and Visual Studio. Advertised Microsoft events such as Imagine CupEncourage University of Waterloo students to use Microsoft-offered programsPlan, create, and organize Microsoft-led events with other Student Partners on campus

Ontario, Canada

Team member of the highest profiting Future Shop in CanadaAddressed clients and answered questions about products in a timely manner Sold products, warranties and service plans to customersRanked Top 20 Nation wide in number of Sales Completed as a Seasonal EmployeeOrganized products to keep a clean environment and promote the company’s image

Sold and produced over $200,000 worth of painting projects. Recruited and interviewed hundreds of applicants; trained successful candidates in marketing as well as painting.Canvassed and marketed neighbourhoods of potential clients.Directly interacted and conducted sales with all clients; consistently communicated in a friendly, enthusiastic, and polite manner.Properly planned and managed jobs and employees to ensure smooth production Maintained very high client satisfaction rate.

University Of Waterloo On

Contacted different organizations in the community for sponsorship. Set up meetings with potential partners.Created, organized and carried out the largest event of the term: a Microsoft-led App Building Workshop and Networking Event. Helped organize and operate other Society events.

Bachelor'S Degree, Kinesiology, Minor In Psychology

Education record