Provide oversight and coordination of staff including, Housekeeping Staff, and Maintenance Staff. Guest screening and implementation of preventative security measures. Screen, interview and hire support staff as needed. Platform and channel listings management including websites, Airbnb, Vrbo, etc. Visit to audit properties periodically to ensure the maintenance of quality spaces and quality guest experiences. Audit customer reviews daily and implementing daily actions to ensure future positive customer experiences. Work to maintain optimal monthly occupancy for each property. Manage inventory and ordering supplies as needed. Be available to help answer questions after hours and delegate maintenance and cleaning tasks.

Set up new accounts, established customer credit, and set up payment methods, Prioritize daily workflows, including all inbound calls, quotes and sales-related inquiries. Answer customers' questions regarding products, prices and availability. Emphasize product features based on analysis of customers' needs.  Prepare sales contracts for orders obtained and submitted orders for processing. Maintain friendly and professional customer interactions at all times. Regularly exceed targeted sales goal by 10%-20%. Consistently generates over a million dollars in yearly revenue for the company. Demonstrate products at customer locations and answer questions about products and services. Draft Sales proposals and complete contracts. Maintain 24/7 availability for customer questions and concerns, delivery also if emergency. Emphasized products features based on analysis of customer needs. Cultivated relationships with key decision makers.

Assigned pre-set appointments, utilizing a consultative sales approach to produce a one visit close. Conducting sales presentations of Company’s product, benefits, advantages, and value, within perspective home owners’ residence. Utilizing excellent listening and negotiating skills to successfully rebuttal objections concerning price. Answered customers' questions regarding products, prices and availability as needed, which improved customer satisfaction by 51%.  Prepared quotes, estimates, sales contracts for orders obtained and submitted orders for processing.  Exceeded sales goals of monthly quota of $200,000 by building productive relationships. Maintained friendly and professional customer interactions at all times.  Visited clients on-site to give benefit-oriented sales presentations.  Submitted and tracked orders.  Resolved customer concerns promptly to maintain satisfaction.

Responsible for driving sales, customer satisfaction, and product knowledge. Exceeded sales goals of monthly quota. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Traveling to customer homes to present product consultation.  Negotiating payments programs in home to complete sales. Built relationships with customers and the community to promote long term business growth. Handled customers’ complaints and solve their concerns. Participated at trade fairs and other events in order to promote Company’s products.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Managed inventory tracking and physical inventory counts to minimize loss. Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Monitored employee performance and identified performance gaps for corrective action. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Strengthened work flow productivity by hiring, managing and developing top talent. Trained and mentored associates to teach daily tasks and procedures. Established store tactics and strategies to achieve operational performance and sales goals.

Performed opening and closing duties as part of the management team and handled cash management. Enforced safety rules and other policies to protect employees and minimize company liability. Cultivated a talented team of departmental employees through outstanding mentoring, coaching, and teaching skills. Exercised discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency. Interviewed prospective employees and provided input to HR on hiring decisions. Delegated work to staff, setting priorities and goals. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback. Worked closely with sales associates to complete tasks. Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement

Performed opening and closing duties as part of the management team and handled cash management. Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills. Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities. Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Resolved customer inquiries and complaints requiring management-level escalation. Evaluated individual and team business performance and identified opportunities for improvement. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Used technology resources to assist customers in locating and selecting items. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Engaged customers in friendly, professional dialogue to determine needs. Developed trusting relationships with customers by making personal connections. Helped customers find specific products, answered questions and offered product advice. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Assessed customer needs to provide assistance and information on product features. Increased purchase amounts by cross-selling with similar products. Answered incoming telephone calls to provide store, products and services information. Answered product questions with up-to-date knowledge of sales and promotions. Adhered to company initiatives and achieved established goals.