Laszlo Gardosi Email & Phone Number

Budapest, Hu

• Coordinating the daily work of the global service desk team• Creating and improving processes and procedures and introducing them in EMEA region• Enhancing cross-departmental cooperation• Writing scripts and creating application packages to automate frequently reoccurring tasks

Providing internal IT support to end users mainly in EMEA region• Dealing with customer requests: troubleshooting tasks, user and access management, asset management tasks• Participating in IT related projects

Camberley, England, United Kingdom

Provided internal IT support to end users in the United Kingdom and European Union:• Dealt with requests via e-mail, telephone or face-to-face as a service desk person• Minimised interruptions by solving tickets in time using ITSM tool to keep track. Investigated recurring problems, created solution proposals to eliminate them.• Asset management: ordered and kept tracking of assets through their life cycle

Miskolc

Team coordinator of local field service team to successfully achieve predefined goals:• Coordinating an effective team to support 1500+ local users• Dealing with personal changes and developments• Motivating team members and distributing tasks effectively• Overseeing day-to-day operation• Providing relevant IT related information as a member of the IT Communication & Training team• Accepting requests from internal stakeholders and creating solution proposals, managing trainings (e.g., training requests for newly introduced IT tools, processes, software)Driving local projects and participating in global rollouts:• Reduced the required setup time of access rights from 2-3 days to 40 minutes by automating and integrating access right management into local workflow system• Centralised the order and distribution of IT accessories to save costs by ordering only tested and supported devices and ensure its adequate utilisation• Actively participating in global rollouts and coordinating them locally to ensure the transition: Windows and Office rollouts, etc. Initiating process improvement tasks:• Proactively identifying any process changes may require, providing professional and efficient support in changing circumstance• Maintaining backend processes to create stable background of daily tasks• Analyse and propose recommendations for hardware and software standardisation• Contributing to stable asset management by creating regular reports, initiating procurements and final disposal activities in timeProviding high standard customer support • Asset and user management tasks using internal and 3rd party tools• Incident management tasks driven by KPI and SLA

Miskolc

Responsible to identify and resolve occurring hardware and software faults or escalating them for solution.

Miskolc

Worked in a team on IT and telecommunication department. I was responsible for receipt of goods and to promote products to customers.

Widnes

Sorted incoming goods and distributed them to the stores.

Interior Design

Graphic Design

Computer Systems Networking And Telecommunications

Photography

Gained practical and technical skills within portrait, model, still life, nature, architectural photography. Developed skills to edit.

Innovation Management

Open Innovation Clinic - Summer School Studied about innovation management techniques with a particular focus on open innovation.

Economics

ERASMUS programme - Developed presentation and communication techniques - Completed courses in the field of International Economics.

Bulgarian Language

Intensive Erasmus Language Course (IELC)

International Business

- Gained theoretical and practical knowledge to analyse international goods, services and financial movements - Practised the application.

Master'S Degree, Information Engineering Specialization In Logistics

- Gained theoretical knowledge to design and operate IT systems - Studied about operating systems and computer architectures in depth.