• Developed high-level (HLD) and low-level (LLD) designs for complex enterprise networks, ensuring scalability and reliability.• Created detailed runbooks and implemented configuration changes on network devices, supporting consistent and accurate operations.• Supported the operations team in handling changes and resolving incidents, minimizing downtime and improving response times.• Contributed as a member of the automation team, aiding in the development of in-house tools to streamline network processes.• Designed configuration templates in Jinja2, enhancing efficiency and stability for network changes and reducing manual errors.

• Troubleshot MPLS and enterprise network issues, including circuit, configuration, performance and hardware problems,• Performed configuration changes on Customer Edge (CE) and Provider Edge (PE) devices within EVPN environments.• Conducted hardware replacements and software upgrades to maintain network reliability and addressed performance issues.• Provided on-call support for incident management, rapidly resolving critical issues to minimize downtime.• Developed automation tools using AutoHotkey to streamline team workflows and improve efficiency in daily operations.• Assisted and trained new hires for smoother onboarding.

• Acted as the first point of contact, handling hotline calls and managing incident tickets to resolve network issues quickly.• Monitored network devices, ensuring optimal performance and addressing any disruptions in real-time.• Reported and tracked network problems with service providers minimizing outage times.• Developed and implemented process automation to streamline network management tasks, improving team efficiency.• Provided custom scripts and tools to support the team in resolving common issues and enhancing workflows.• Collaborated with higher-level technical teams in more complex incidents• Worked in a multi-shift environment, including nights, to ensure continuous network support and availability.