Laszlo S. Email & Phone Number

Toronto, On, Ca

Budapest, Hungary

Budapest, Hungary

Budapest, Hungary

Toronto, Ontario, Canada

- Worked on multiple Marketing Technology implementation projects in the Marketing and Customer engagement department.- Picked up the management of an ongoing SAAS implementation project at its peak time, resolved resource conflicts and delivered it on time.- Managed Sprout (SM Management) tool integration with Salesforce, keeping vendors accountable for the deliverables and deadlines.- Ensured the successful launch of the new SM tool for customer service representatives via trainings and continuous support.- Managed Adobe Digital Asset Management cloud service integration, resolved technical issue that saved $100k using critical thinking.- Reported project status, progresses and budget balance on a monthly basis to executive level management along with identified risks. - Led an enterprise-wide technology review and strategy planning project with C-level stakeholders and supervised external consultants. - Established new processes for social media marketing reporting from multiple data sources and vendors meeting stakeholder expectations.- Developed project plan for future AI tools implementation for a POC.- As a Scrum Master I improved project governance for a multi-year project that lacked the previous project management framework. - Improved team performance and collaboration by establishing trust and boundaries between stakeholders. - Lead daily standups, backlog grooming, story point estimation, retrospective and other Scrum ceremonies

Greater Toronto Area, Canada

Managing the Development and Operation of WebinARE Web Platform. Being the liaison between clients, business stakeholders, and the technical team enabled me to see the big picture better. Keeping the business objectives in focus, I am able to manage the delivery of exceptional user and client experiences. Among other things I am responsible for- delivering custom branded B2B portals that meets client's expectation - end-to-end project delivery from inception to hand-over,- running Agile scrum ceremonies for cross-functional teams in diverse locations- managing business relationships, with clients and vendors through the project- supporting marketing campaigns (email automation, social media, newsletters, content proudction)- managing changes requests, budgets and resource allocations- overall, responsible for successful project completion, and delivery.

Toronto, Ontario, Canada

Had an opportunity to launch a new product, bring a new service and brand to live which helped many customers and even more customers to connect and build lasting relationships via the virtual event and webinar platform.

Toronto, Canada Area

Aiontech is a Latin-American start-up, that moved their head-office to Toronto, in order to open the market for their existing product while developing a new that can reach the global market from Canada. I joined the founder and CEO of the company to build and grow the Canadian business.- Market validation – conducting primary (interviews and surveys) and secondary market research to validate the hypothesis and invalidate assumptions, creating customer personas and understand better and clearer the market space.- Product validation – interviewing future customers with respect to their behavior and challenges and discover new opportunities that might have been under the radar - Value proposition – Defining unique value proposition and differentiator for the customers of the product- Marketing strategy – Developing a channel strategy to target customers and build relationships with them- Evaluating different opportunities to generate revenue and creating multiple product roadmap- Lead the user experience design and development of landing pages- Supporting CEO in drafting strategy and sales pipeline- Creating a proof of concept deployment plan for prospected clients- Adjusting strategy with respect to frequently changing priorities and course of direction- Managing parallel work streams, multiple relationships while making progress with tasks- Created an operational process for internal use to comply with SR&ED reporting requirements

Toronto, Canada Area

- Led a major SaaS platform development project and digital transformation initiatives in the Reinsurance sector for clients.- Managed vendors delivering MVP, and full-scale software solutions.- Acted as a Client advocate, to ensure the product was built with a customer centric, and customer first approach.- Managed 3 parallel projects, multiple vendors in remote locations, and a team of 8-15 people with an approximate budget size of $600k.- Planned and executed projects from inception through implementation in accordance with the company's SDLC Methodology.- Managed different tasks including requirements gathering, analyzing existing business processes, wireframes, creating mocks, design, MVP, software development, UAT, and launch.- Analyzed and updated business processes by using trending technology, including AI, and Chatbots.- Managed CX/UI and technology team to develop impactful solutions and to ensure seamless user flow.- Liaised with C-level stakeholders and managed constant changes to the project scope from stakeholders and clients.

Toronto, Canada Area

- Successfully took over multiple ongoing projects, learned the business need and kept the wheel spinning in 1 week- Engaged in vendor kick-off meetings and ensured that expectations are communicated to vendors and they understood requirements which eliminated future delays- Improved the internal teamwork efficiency by refreshed ground rules and processes- By communicating transparently and encouraging engagement, I improved the team communication and team dynamic and relationship to other departments of the organization- Established good relationship with collaborating departments and lift off stress from the projects- Managed good relationship with multiple vendors and kept them accountable for the scope and deliverables- Improved processes to create better understanding and expectations on SLA’s- Identified scope creep and managed vendors to keep the scope and budget on plan with no negative impact on timeline- Run the extra mile to get the right resources and support for my team so they can achieve their goals.

Toronto, Canada Area

- Managed the launch of an online course and training platform from project initiation to completion- Gathered requirements and needs from key stakeholders, made project management plan and supervised QA- Onboaded SMEs as new training contributors - Assembled a team, set priorities and kept the project on budget- As project management tools we used Agile methodology to monitor progress, deliverables and priorities, used Google Driver for document management,- Managed risks and escalated issues to complete resolution with technical support team- Sent weekly reports to the stakeholders on progress and project status

Toronto, Canada Area

- Apply lean project management methodology to internal projects to improving processes up to 20%, increase efficiency and cut operating cost- Retain customers by managing web-based application development and increased revenues by 30% in selected streams.- Implement new web hosting services for telecommunication and internet provider companies.- Conduct service upgrades, re-branding service platform and deploying customized integration.- Manage the successful migration of multiple thousands of web and email databases effectively with no customer impact.- Deliver unique online application development from requirement capturing to product launch, ensuring project milestones are delivered timely and exceed all expectations while ensuring budgets are adhered to.- Constantly monitor and report on progress of parallel running projects within the Domains business unit to appropriate stakeholders. - Cross-collaborate with functional departments including sales, support, accounting, marketing, software development and systems to coordinate projects with significant inter-departmental dependencies.- Collaborate with cross functional team leaders to delver project on time and schedule.- Resolve issues and conflicts within project teams and the entire organization. - Engage appropriate management and resources to mitigate project issues and devise different feasibility plans and technology solution scenarios.- Contribute to strategies which met corporate cost plans and saved over 100k in revenues after release- Project Manager: Establish and maintain the integrity of the products of the project throughout the software development life cycle; delivered all projects on time and under budget- Analyze applications performance and implement advanced techniques which increased overall efficiency by over 80%- Coordinated development, test, implementation and installation of new applications and processes

Toronto, Canada Area

- Coordinated LTE data network deployment with service providers and any other disciplines that interface with the customer network facilities, central office and cell site properties.- Implemented change management process, including QA sites, report readiness, complete work and report notice to proceed.- Coordinated dimensioning engineering and implementation engineering documentation, integration engineering and data translation documentation, installation and integration resources.- Managed request and changes to data translation scripts and solving problems during deployment.- Identified all work required to complete and acquire NTP (Notice to Proceed).- Collaborated with PMO to submit regular daily, weekly, and monthly progress data.- Ensure that quality of the service providers work is within Ericsson standards and exceeds customer expectations.- Coordinated activities and ensure that all disciplines directly involved in the project are in line with the Project goals and objectives.- Responsible for maintaining all project milestone data in Site Handler.

- Managed a large, multi-national (Bulgaria, Serbia and Croatia) technology project across multiple mobile operators for Mobicom Austria Group (M-tel,VipMobile, VipNet)- Utilized technical expertise to coordinate on-site system integration at customer premises and parallel running activities.- Responsible for executing all aspects of project include, developing a defined scope of the work, deliverables, project plans and budget estimates, tracked issue logs, and performed escalations and gap analysis. - Liaised with business 3rd party vendors, stakeholders and project team,- Proactively initiated actions to reduce project risks during all phases.- Single point of technical contact for the clients, ensuring top level services at all times- Analyzed customer requirements from technical feasibility point of view.- Negotiated, specified and performed user acceptance tests (UAT).- Created proposals, estimates and different technology feasibility plans for key account managers.- Held regular meetings to monitor project progress.

- Executed the following projects: 3G RAN OSS Integration, HP – TeMIP Umbrella Fault Management System, Vodafone Hungary; GSM-Railway for Hungary State Railway tender bid preparation and negotiation (budget approx: 4M EUR, managed: team of 5-10 people).- Successfully integrated TeMIP to other existing and new sub-network management systems, including Siemens (SPOTS, RC), Nokia – NetAct.- Fostered strong relationships with 3rd parties, including IBM, Comarch, Vodafone, HP - Supported Sales Support Management (SSM) activities, create different solution plans and scenarios- Managed multiple SW Upgrades and created data backup strategies in case of malfunctions- Engaged international management on obstacles - Issued RFI and RFP to vendors on Fault Management Systems

(Mongolia, Uganda, Botswana, Senegal)

• Executed the following projects: MMS/MIEP (Multimedia Message Service/Mobile Internet Enabling Proxy) Integration at:Mobicom – Mongolia (3 months), MTN – Uganda (4 months); Mascom – Botswana (3 months), Sonatel – Senegal (4 months) Part of service delivery project, I was supervising MMS/MIEP integration for customers.• Coordinated hardware delivery and installation.• Collected service-related requests from customer and performing service customization.• Managed installation staff and local engineers, providing valuable tools and resources when needed.• Reported project statuses during regular customer meetings.• Quickly resolved concerns in associate with 3rd party vendors.• Prepared UATs and reporting during commercial launch.• Interacted with other functional departments keeping the service on high performance.

Budapest, Hungary

• Transferred and launched AXD (ATM switch) Test Laboratory from Sweden.• Uploaded software, creating configuration and managing hardware resource. • Oversaw hardware repairs, prioritized parallel resource demands and requests.• Support function and system testers, ensuring their requirements.• Reported performance, current capacity and other information of the lab to the management.

• Participated in O&M activities of MMS service launch to the market, including troubleshooting.• Maintain constant communication with the customer following up on and confirming requests.• Responsible for CSR handling, emergency support and night duty.

• Conducted routine, preventative and corrective maintenance on RBSs.• Deployed new RBS’s all over the country.• Expanded work of RBS’s, PSTN and GSM exchanges (AXE).• Responsible for operating and troubleshooting PSTN, GSM MSC and BSC exchanges.

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