Experienced Project Manager -Client Implementation Manager with strong interpersonal and communication skills across a number of Team Management roles. Proven track record in creating and delivering operational strategies for both business improvement and process change projects whilst driving improvements to the customer experience and efficiency levels. Excellent organisation and planning skills together with the ability to work under pressure individually or as part of a team ensures the delivery of key deliverables within defined time frames whilst managing expectations at all times. Pro-active in finding solutions whilst maintaining a high degree of personal integrity, empathy and professional standards. Passionate about developing others through support and encouragement