Worked in both retail and wholesale accounts.Contacting insurer for claims payment.Processing payments to insurance companies as per set procedures thereby ensuring that policies are not cancelled for non-payment of premiums.Providing quick, perfect and friendly Customer service.Proper premium payment to underwriter according to the bank details provided.Usage of telephone communication techniques and creating instant connection with underwriter over the phone.Resolving Queries of underwriters, account handlers and relationship managers regarding underwriter accounts.Encoding cash received from underwriter and passing the same to client.Extension of premium due date in order to avoid funding and premium cancellations, providing sheets of extended due dates to underwriters and top management.Providing documents to insurer as requested by them in order to get agreements and clear the entries from Willis books.Ensuring uniformity in the process by standardizing existing procedures in co-ordination with technical and team lead.Quality check of invoicing done by associates to underwriters. Thereby ensuring that there is no financial or critical errors.Quality check of reconciliation done between Willis and Insurance company books.Booking revenue after insurance company sending amount/invoice of coverage for insured. Then adding Willis commission or fees and sending it to insured.

Review thoroughly all relevant trade transactions to ensure there are no money laundering or breaching for any sanction before accommodating the transaction.Identify and monitor actual and potential risk and take pro-active measures in order to control bank's exposure while reviewing the payment instruments.Manage and ensure compliance with internal policies and audit and regulatory requirements.Ensuring that efficient and high quality services are provided to customers with a clear focus on compliance related matters.