Delivery excellence leader handling global accounts across India.

A highly self-motivated and process-oriented quality professional with over 7 year’s extensive BPO experience in Telecommunication, Financial & Insurance verticals.Lean and Six Sigma expert with 40 completed projects with an overall benefit of £574K over last one yearTrained and mentored over 50 number of operational managers and team leaders spanning across 6 projectsClosed a high impact Black belt project worth 150K savings for the year,& currently mentoring 11 Green Belt,… Show more A highly self-motivated and process-oriented quality professional with over 7 year’s extensive BPO experience in Telecommunication, Financial & Insurance verticals.Lean and Six Sigma expert with 40 completed projects with an overall benefit of £574K over last one yearTrained and mentored over 50 number of operational managers and team leaders spanning across 6 projectsClosed a high impact Black belt project worth 150K savings for the year,& currently mentoring 11 Green Belt, 7 Yellow Belt, 7 Lean projects with targeted savings of 500K in valueIdentified as a “Top Talent” – A Program to nurture talent of High Potential Employees. Top 10% of talent across the organization of 1800 employeesResponsible for Internal & External Reviews & BPMS documentationManaging the Controls & Compliance & Six Sigma function for Pune locationLeading a team of executives handling compliance and six sigma in IBM DakshBrought in operational efficiencies and improved productivity in client processes throughout my career Show less

•Joined as Customer Service Associate in June 2002 and promoted as Quality Assurance Leader in March 2003.•Maintaining the required Quality as per the organisational standards by Quality checking the various documents before it reaches the end customer.•Ensuring that there is adequate conformance to laid down standards & Procedures which has been affirmed by various Internal & External Audits conducted. •Setting up & maintaining a proper Training programs for the new… Show more •Joined as Customer Service Associate in June 2002 and promoted as Quality Assurance Leader in March 2003.•Maintaining the required Quality as per the organisational standards by Quality checking the various documents before it reaches the end customer.•Ensuring that there is adequate conformance to laid down standards & Procedures which has been affirmed by various Internal & External Audits conducted. •Setting up & maintaining a proper Training programs for the new recruits & existing staff to enable them to offer prompt & quality service to the customer thereby maximizing customer satisfaction & minimizing customer complaints.•Maintaining Various Manuals & Trends as per ISO Requirements.•Completed a Six Sigma Project on Accuracy of a process as a part of Yellow Belt Training for Certification and cleared the certification exam.•Preparation of weekly & Monthly Reports for the Customers. Show less