Latanya Holmes Email & Phone Number

Durham, Nc, Us

Supported 5 managers and 20 specialists in the Distribution, Marketing, Parts & Service, Accounting and Administration departments.- Maintained a clean, professional and safe work environment by inspecting and scheduling maintenance.- Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which also included travel and lodging arrangements.- Processed expense reports reflecting supporting documents and proper coding.- Performed general office duties; i.e., faxing, filing, copying, printing, scanning and switchboard operations.- Prepared outgoing mail by using the postage machine and FedEx Shipper; sorted and distributed all incoming mail, as-well-as packages to the appropriate staff.- Ordered, inventoried, stocked, and distributed office supplies.- Generated Excel reports used for tracking gains and losses of accessories and profits. - Helped to increase dealer’s bottom line profit by researching and resolving sale incentive discrepancies.- Processed up to 100 vehicle transportation claims a month by retrieving original paperwork from dealers, arranged vehicle pickups and prepared buyback packages.- Used SAP and NNA Host (Nissan Operating Management System) software to resolve up to 50 dealer payment discrepancies monthly by researching rejected payment drafts, including confirming banking information, contacting dealers and collecting fees for rejected drafts.- Used SAP & Access to create shopping baskets & purchase orders for Regional sponsored programs such as contests, auto shows and Nissan Pavilion Concerts.- Coordinated and paid up to 20 repair orders and up to five vendor invoices weekly.- Provided support for tagging and titling company vehicles, created duplicate Certificates of Origin and printed vehicle Monroney Labels.

Promoted from an Administrative position. Customized, configured and installed a Propriety Application Software (PATROL) onto Windows NT servers.Set up user accounts for NT (local, group, and domain), as well as granted access rights.Documented and transferred application operations specific to the client site.Provided Help Desk support by researching application/hardware problems on Vantive, as well as submitted trouble tickets for unresolved issues.

Supported up to 6 staff members including Engagement Managers and Sales Representatives with preparing contracts to meet the client's specifications, i.e., reviewed/redlined statements of work, reviewed project estimates and provided recommendations, attended and participated in project staff meetings.Managed PATROL software training for the Professional Services Department by scheduling classes and preparing utilization, revenue and forecast reports for review by the Director.Thoroughly, processed and invoiced orders to customers.Audited timesheets, expense reports, and purchases.Calculated quarterly bonuses for consultants.Notified supervisors of upcoming performance appraisals and performed follow-ups to ensure timely implementation of suggested changes.Served as the focal point for Human Resource questions within the department, i.e., Performance Appraisal changes, International Work Permits, Policy & Procedures.

Managed logistical and personnel support for up to 30 people for the Gulf War Project.Increased efficiency of hiring process by creating, implementing and maintaining an Access database. Managed interview schedules, assisted with reference checks and resume screening using Resumix.Managed the process for obtaining Security ClearancesEnsured that expense reports were completed correctly and included appropriate receipts.Managed and coordinated Food Service, Furniture and Office Supply Vendors by obtaining price quotes, planned and scheduled vendor services and completed purchase orders in accordance with specifications, price, and company policy, along with reviewing purchase requisitions for completeness and proper signature authority.Received several "Star Awards" for effectively performing tasks above company expectations.