• Prepare applicants for employment through assistance with resume writing, applications, interview techniques and proper business attire• Match applicants with appropriate employment opportunities• Set up and transport perspective clients to job interviews • Follow-up with potential employers regarding outcomes of interviews• Research and accompany clients to local job fairs• Compile data and statistics according to HomeFront’s requirements• Plan, develop and conduct training sessions and various workshops on career related skills • Successfully placed 10+ clients with employment in a 3-month period

•Instruction of Customer Service Curriculum•Provide training on program policies, requirements and expectations•Student program tracking, attendance, progress and success reporting•Test students to measure progress and evaluate results of instruction•Review student qualification and selection for program•Record keeping of student files•Preparation of Statistics•Partners with Career Development Specialist for job placement

Utilized Microsoft Windows and Excel for data entryCoordinated and set up for weekly support meetingsAssisted with the planning and organizing of events Collaborated with development staff in research, outreach, and fundraising eventsConducted ongoing research of local organizations and key constituents for community outreach and workshopsCollaborated and planned community events

Managed 2500+ inbound calls/faxes in a high volume call center from hospitals, surgery centers, distributors and sales repsManaged orders, inquiries, claims, disputes, returns, packing lists, invoices and merchandise pick-ups utilizing Seibel and SAP; J&J Gateway; on-line reference materials and product catalogs Established new customer accounts and account maintenance. Gathered customer data and forwarded to Account Governance Group for approval Researched and resolve 100+ inventory and Lot issues daily for 80+ reps Processed and verified trunk stock orders and inventory for 30+ Reps via Enterprise Core Component Fulfilled an error free ordering ratio of 100% for 2 consecutive years

Assisted in the training of new hiresProcessed and tracked packages Used multiple software systems to enter appropriate data into computer systemsHandled customer service inquiries Used computer systems to set up and close customer accounts