Assisting patients with personal care by bathing, grooming, dressing, and exercise. Basic food preparation by preparing meals, shopping, house keeping, laundry, and other errands. Duties also include overseeing medication and prescription usage, appointment reminders and administering medicine when needed.

Answered incoming phone calls to articulate product value to prospective customers and supportcurrent policyholder. Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.Responded to customer requests for products, services and company information in order to provide primary customer support to internal and external customers.Also maintained current product knowledge to meet customer needs and increase sales.Encouraged policyholders to submit referrals to increase client base. Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates.Generated, posted and attached information to claim files maintained confidentiality of patient finances, records and health statuses.

Contacted customers regarding past due payments on their credit card accounts and assisting customers in bringing account to a current status. Increased opportunities to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Worked with minimal supervision via Skype and zoom for communication. Applied detailed knowledge of a wide range of of administrative technical skills.

Scheduled appointments for veterans regarding future treatments and ongoing plans. Worked in production both inbound/ outbound call queues as well as data entry/indexing, authorizations and appointing, and Request for Additional Services. Provided professional customer service by obtaining and verifying necessary demographic and insurance information. Booked, coordinated, and rescheduled appointments as needed by also ensuring that all cases are covered. Assisted with demographic forms, HIPAA Acknowledgment. Scheduled Pre-op visits which included surgery, teaching, physical, research, and psychological appointments. Updated surgery and appointment packets to send to hospital by ensuring all proper documentation is prepared for surgery.

Resolved technical issues that cannot be resolved through normal operations and maintenance procedures. Provided leadership on outgoing calls in order to drive issues resolutions by limiting impact to the customers. Excellent verbal and communication skills in order to provide clarity in conversations and interaction with others.

Processed mail by counting, scanning, and entering into manual system with RF Scanner when certain mail was unable to be processed on the OCR's. Monitored mail by ensuring the weight class was accurate before shipment. Assisted in supervising the warehouse by accurate timely completion of products being processed and delivered. Trained and evaluated the progress of employees after 90 day probationary period. Implemented policies, procedures, and service standards in conjunction with management. Discussed job performance with employees and resolved problems.

Served high quality, fresh products with energy and a "sense of urgency" by serving customers customized products in a clean, warm and friendly atmosphere. Worked with a sense of urgency in a fast paced environment by providing daily leadership and training for a lean yet productive crew. Assisted with opening and closing the store and assisted with vendor orders and delivery check-in.