- Performed 6-10 in-person visits per week to small business clients in the Milwaukee, Wisconsin region.- Successfully repaired strained relationships with customers.- Provided added value and implemented solutions to rebuild trust.- Presented Quarterly Business Reviews (QBRs) and Quantifiable Value Propositions (QVPs).- Utilized expertise in international and domestic supply chain logistics to customize services to meet customer requirements.- Achieved a territory growth… Show more - Performed 6-10 in-person visits per week to small business clients in the Milwaukee, Wisconsin region.- Successfully repaired strained relationships with customers.- Provided added value and implemented solutions to rebuild trust.- Presented Quarterly Business Reviews (QBRs) and Quantifiable Value Propositions (QVPs).- Utilized expertise in international and domestic supply chain logistics to customize services to meet customer requirements.- Achieved a territory growth exceeding 20% by the end of the first quarter.- Generated revenue of $207,605.20 within a three-month period.- Departed from position due to relocation. Show less

- Successfully managed a large book of business consisting of more than 550 Enterprise accounts in the Northeast Florida region.- Conducted an average of 30-50 prospect and lead calls daily, scheduled virtual meetings via Zoom/Microsoft Teams, and delivered detailed pricing/solutions presentations.- Generated over $2.5 million in annual transportation revenue within the first six months by implementing effective account management and sales techniques.- Utilized data from Similar… Show more - Successfully managed a large book of business consisting of more than 550 Enterprise accounts in the Northeast Florida region.- Conducted an average of 30-50 prospect and lead calls daily, scheduled virtual meetings via Zoom/Microsoft Teams, and delivered detailed pricing/solutions presentations.- Generated over $2.5 million in annual transportation revenue within the first six months by implementing effective account management and sales techniques.- Utilized data from Similar Web, Power BI, and Einstein to develop targeted prospecting strategies, managed the entire sales process using Salesforce, and exceeded the sold quota plan by 92.2% in 2023. Show less

- Made a minimum of 30 calls per day to identify new business opportunities in the Denver, Colorado area, utilized problem solving skills to align solutions, and conducted negotiations to secure consistent weekly commitments ranging from $20k - $1M- Led virtual meetings to address client needs, demonstrate digital solutions, review contracts and successfully close deals.- Responded to customer issues promptly, conducted follow-up calls, and exceeded all sales metrics, achieving 112%… Show more - Made a minimum of 30 calls per day to identify new business opportunities in the Denver, Colorado area, utilized problem solving skills to align solutions, and conducted negotiations to secure consistent weekly commitments ranging from $20k - $1M- Led virtual meetings to address client needs, demonstrate digital solutions, review contracts and successfully close deals.- Responded to customer issues promptly, conducted follow-up calls, and exceeded all sales metrics, achieving 112% Revenue to plan, 120% Volume to plan, 116% pull-through and a 98% customer satisfaction rating in 2023. Show less

- Qualified 30-40 leads per day, by making outbound sales calls to probe for opportunities to sell and cross-sell company products and services.- Presented solutions and negotiated pricing with both the customer and vendors, closing sales and increasing lead conversion by 24%.- Managed print and marketing projects from concept through production and post delivery follow up.- Managed customer escalations and resolved complex issues, achieving a 95% satisfaction rate.- Specialized… Show more - Qualified 30-40 leads per day, by making outbound sales calls to probe for opportunities to sell and cross-sell company products and services.- Presented solutions and negotiated pricing with both the customer and vendors, closing sales and increasing lead conversion by 24%.- Managed print and marketing projects from concept through production and post delivery follow up.- Managed customer escalations and resolved complex issues, achieving a 95% satisfaction rate.- Specialized in Large Quantity Orders (LQO), coordinating with clients and internal teams to fulfill bulk orders efficiently.- Utilized Salesforce and other CRM tools to track sales activities and customer interactions, managing the full sales cycle.- Exceeded sales targets by 15% and received recognition as a top performer throughout tenure. Show less

- Conducted outbound calls to customers, providing information and assistance with products and services.- Utilized CRM systems to manage customer interactions and maintain accurate records.- Met or exceeded performance metrics, including call handling time, customer satisfaction scores, and sales conversion rates.- Shared best practices with team members to improve overall performance.- Demonstrated strong problem-solving skills and a customer-focused approach.

- Now Conduent- Provided technical support and troubleshooting assistance to customers via phone and email.- Resolved complex technical issues related to software, hardware, and network connectivity.- Documented support cases and solutions in the CRM system for future reference.- Collaborated with engineering teams to escalate and resolve high-priority issues.- Maintained high customer satisfaction ratings through effective communication and problem resolution.

- Handled inbound sales calls, promoting and selling Internet, TV, Phone, Smart Home and Security products and services to customers.- Achieved sales targets by effectively communicating value propositions and addressing customer needs.- Maintained detailed records of sales activities and customer interactions in the CRM system.- Ensured a positive customer experience and repeat business through excellent customer service.- Participated in training sessions to stay updated on… Show more - Handled inbound sales calls, promoting and selling Internet, TV, Phone, Smart Home and Security products and services to customers.- Achieved sales targets by effectively communicating value propositions and addressing customer needs.- Maintained detailed records of sales activities and customer interactions in the CRM system.- Ensured a positive customer experience and repeat business through excellent customer service.- Participated in training sessions to stay updated on product knowledge and sales techniques. Show less

- Now Alorica