Latasha Jackson Email and Phone Number

Manage and approve employee's research and responses for credit and general disputes, modifications/workouts, collections, and legal processes such as Bankruptcies,writs of executions, short sales, repossessions, and foreclosure for consumer and commercial secured and unsecured loans• Determine appropriate risk ratings and reserve for Real estate and non Real Estate loans, and recently assisted with transition of risk rating aligned with CECL• Collaborate with borrowers, legal representatives, and external partners to negotiate settlements, and pursue legal action when necessary• Present to Senior leadership reports including trended data with pivot tables, and piecharts related to charge offs, risk, and delinquency, and implement action plans• Participate in audits preparation and responses, and apply recommendations into practice• Create loss mitigation policies and procedure, and strategies to proactively analysis theportfolio of members who may have exposure for a potential hardship due to Natural Disasters like Covid, and economic factors such as student loan repayments.• Exposure to CFBP and NCUA; Resolved NCUA complaints; sustain knowledge of rulesand regulations surrounding FI’S, HDMA training, RESPA and REG F• Implement technology and vendors to support business processes and create efficency

• Provided relevant and detailed account information such as balance and due date • Assisted customers in finding other sources of income to resolve debt (401k, IRA's, saving accounts etc)• Implemented collecting techniques and trained peers to assist with consistent goal reaching • Maintained office procedures and answered escalated calls in managers/supervisors absence • Approved overrides and Offset transactions and over employee limit payments•Coordinated team meeting and activites for training and team building • Participated and department events by being a member of the "morale comittee"

•Discussed technical resolutions for equipment issues •Completed work orders for technicians to give customers full access to service •Offered additional products and services based on customer needs•Negotiated packages and billing to encouraged customers to keep services•Explained details of bill charges and prorates•Activey dealt with delinquent accounts and made arrangements to avoid service interruptions when neccesary and collected payments