• Analyze and troubleshoot internet connectivity, email, IPTV, VOIP, and more.     • Provides customer service to new as well as existing customers via phone, chat, email, and other means of communication in a clear, concise, timely, and professional manner.    • Access information from multiple sources using various computer applications.    • Analyze and resolve issues according to specific client requirements.    • Remotely configure and troubleshoot technical internet, voice and video issues.

• Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events. • Monitor and evaluate education programs such as-Power Hour, STEM, Intervention, and Career Development.  • Prepare periodic activity reports

• Perform testing procedures to ensure that machines work optimally during the production procedures • Ensure that machines are producing quality products by managing periodic checks on output • Recognized and communicated the need for replenishment of supplies, tools, repair of parts and other facility need to management in a timely manner

•Point of Contact for the State of California which is the largest state government account within Verizon Wireless. •Developed, coordinated, and delivered, via Outlook conference scheduling, customer training for State of Tennessee and State of California accounts during government accounts transition to Hanover, Maryland.•Coached and developed teammates by auditing emails daily to ensure accuracy and zero defects to ensure compliance with government agency’s contracts. •Participated in several strategic projects within the Government Customer Operations team including; Digital First initiatives to aid in improving customer’s online portal use to make customers self-efficient.  Net Promoter Score (NPS) where I gauged customer satisfaction by contacting passive and/or detractor customers to resolve any outstanding issues and deep dived to get to the root cause of unsatisfied customers. Presented weekly to upper management any trends affecting customer’s satisfaction, recommendations and acknowledgments of employees with consistent track records of high scores.•Aided in the overall laser focus on efficiency, compliance, legal contracts and zero defects within the Government customer division by deep diving when needed for issues affecting things such as purchase orders, system issues, fallout orders and other non-common issues.

• Went to door to door collecting demographic information using questionnaires provided by Us Census bureau• Obtained confidential government clearance

Balanced and audited for accuracy: room revenue, food and beverage revenue, cashier's reports, guest and house accounts and telephone revenue • Acted as hotel system liaison during night hours and perform all Guest Service Representative functions as required