Latasha Phillips Email and Phone Number

Track outstanding applications and loan documents and call customers tofollow up on those documents.Assist the MLO in converting pre-qualification to applications in the LOS.This is strictly handling the administrative side of setting up the electronicloan package. The MLO should select product, loan terms, etc. and itshould be in the MLO's name in the LOS.Assist MLO in returning phone calls when appropriate. Only basic statusupdates or requests for information may be made. LOA – Unlicensed isprohibited from communicating or negotiating loan terms, rates, etc. to aconsumer.Monitor pipeline reports daily for status of applications and communicatewith processors weekly/daily to make sure all loans are moving throughthe approval processOccasionally provide initial “set up” of the file. i.e., order appraisal, title,verifications

Assist the Property Manager with the overall operations includingmaintenance, capital improvements, lease administration, budgeting,forecasting, reporting, collections, evictions, vacancy anticipation,marketing, lease renewals, service contracts, expense control, audits, etc.Ensuring the smooth running of our community in a fast-pacedenvironment.Assist the Property Manager with providing superior customer service andcommunication to our residents and prospects to enhance customersatisfaction and increase renewals, revenue, reputation, and profitability.Complete lease/renewal paperwork to ensure completion to company standards.Assist the Property Manager with the day-to-day operations of entireon-site team, ensuring that all policies and procedures are being followed.Maintain residents' files in accordance with company standards.Maintain a positive living environment for community residents throughprompt conflict resolution and consistent follow-up.

Administered financial functions such as accounts payable and accounts receivable, including collecting security deposits and rent, managing budgets, paying bills, and overseeing payroll.Executed full-cycle leasing process: providing detailed property tours, interview potential tenants, process rental applications, collect deposits and conduct thorough background and credit checks, including landlord and employment verifications.Responded to and investigated/resolved all tenant concerns to achieve a high level of customer service. Also, designed and implemented effective marketing initiatives for existing and potential residents.Negotiated, prepared and monitored all legal documents relating to tenant occupancy, as well as handle all eviction cases.Reviewed and reported delinquent accounts to collection agencies such as Pro Collect and National Credit Systems.Maintained units to ensure market-readiness; coordinated maintenance teams, including janitorial and engineering staff, to maintain property appearances and functions.Remained current on competitive community rent levels, surrounding area amenities, building maintenance, operations, and protocol.

Processed AP batches and monitored AR collectionsMaintained intimate knowledge of lease agreements and ensures compliance from accounting Assisted senior management in the development and implementation of policies and procedures to improve the effective and efficient use of propertiesNegotiating the vendor and contract service agreements and monitoring day-to-day operations.Obtained estimates, provided proposals, and invoiced tenants for such work orders

Shared overall responsibility for branch sales goal attainment with management team; motivate staff; develop in-branch contests, communicate corporate sales incentive programs. Initiate sales with store customers to achieve targeted production goals for all branch staff.Ensured branch personnel are trained in policies and procedures, federal and state laws. Maintained audit compliance and adhered to audit controls to consistently achieve satisfactory audit ratings.Supervised the work of all branch staff and interview and hired new personnel.Provided on-the-job training, work direction and feedback to all employees.Communicated policies and procedures to personnel ensuring consistent implementation. Ensured audit controls were adhered to by personnel to consistently achieve satisfactory audit ratings.Ensured that all ID guidelines were met, protecting customer privacy and reducing exposure to losses.

Showed and leased homes in mid-rise apartment complex with 200+ units, maintaining 98%+ occupancy rateHandled 55+ incoming calls per day, qualifying prospective residents, determining their needs, and securing lease agreementsProcessed applications quickly and efficiently, leading to more successful rentalsCollected, accurately documented, and deposited rent payments, security deposits, and other rental fees

Assist management with resident relationsMake and maintain relationships with industry partners and vendorsManage the leasing, closing and move in process with our new residentsRecommend and track marketing avenues, oversee marketing campaigns and monitor traffic resultsAnalyze market and occupancy trends and shop the competition to identify changing market conditionsMaintain daily and weekly leasing reports and monthly market surveysResponsible for updating the website and marketing sites

Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.Negotiate account payment solutions while maintaining company performance and productivity standard.Maintain accurate notes and records of all communication and actions on customer accounts.Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints to resolve delinquency.Conduct skip-tracing activity to generate potential leads on customer or collateral.Responsible for ensuring confidentiality of all aspects of the company's operations, portfolio, customer information and computer technology.