Latasha Khatri Email & Phone Number

London, England, United Kingdom

•Manage a portfolio of properties leased by the US Government, collaborating with Washington, and liaising internally and externally to arrange accommodation for diplomatic officers, ensuring seamless transition and minimal disruption. •Oversee procurement, shipping, warehousing, health and safety and security functions, promptly preparing and submitting purchase orders, working within a £20k budget, managing several projects simultaneously at any given time. •Coordinate with landlords and contractors to ensure execution of repairs and refurbishments to a high standard. •Negotiate terms and finalise financial contracts, monitoring markets, implementing RPI and agreeing rental reviews. •Submit procurement requests in accordance with government financial regulations and obligations. •Organise termination of properties and negotiate dilapidations to ensure fair outcomes for landlords and US officials.•Handle full lease transactions from inception to completion and manage complex negotiations. •Part of the Interagency Housing Board, tasked with ensuring fair and equitable treatment of all employees within the parameters of the housing policy and considering the various requirements of all agencies when making decisions.•Collaborate on projects to identify and resolve process and system issues between housing and finance teams, streamlining rental payment processing for landlords, and created a new starter manual.

London, England, United Kingdom

•Engaged with existing and potential clients from diverse social and cultural backgrounds, advising on issues surrounding rent, utilities and budgeting, and sympathetically resolving concerns with tenancy arrears, returns and disputes.•Planned, completed, and reported on management inspections of rented properties leveraging keen eye for details, acting as key liaison between landlords and tenants, from single property/single tenant to multi-property HMOs.•Arranged remedial works for landlords and tenants, sourcing contractors, and completing follow-up visits to ensure quality.•Drew up property licences, legal documents, contracts, notices and tenancy agreements according to legal precedents.•Set up and managed all insurance policies for rental properties, securing optimum deals and conditions for each client.•Allocated commissions, landlord monies and tenant fees to correct accounts, and handled landlord and tenant banking.•Managed the full lettings lifecycle, from repairs to preparation of contractual documents and tactfully handled complaints. •Organised timely electricity and gas safety checks with registered trade’s people to maintain regulatory compliance.•Accurately transcribed vital audio evidence for court hearings.

London, England, United Kingdom

•Liaised between management and residents at this 205-unit facility, enabling residents to maintain their tenancy and access to relevant social services, collaborated with Social Services, Health Workers and other agencies.•Trained colleagues on the use of administrative systems, adjusting to various levels of knowledge and wrote software guides.•Maximised rent and service charge income by ensuring early intervention and enforcement of arrears.•Tactfully and discreetly investigated, managed and resolved complex neighbourhood complaints and issues.•Coordinated contractors working on maintenance, repair and property improvement projects, ensuring minimal disruption.•Partnered with residents as Resident Engagement Administrator and provided input into activities, meetings and events.•Greatly improved staff use of the Tenant Participation Tracker Software by designing user guides and undertaking training, software used to capture resident engagement with activities and evaluate impact and value for money.

London, England, United Kingdom

•Completed a range of administrative tasks to maximise effective property management and enhance the client experience.•Drafted and submitted insurance claims and registered damage deposits with the Tenancy Deposit Scheme. •Maintained files and financial information, ensuring clean, accurate and timely entry to ensure data integrity. •Managed the diary and completed viewings, balancing conflicting priorities and delegating workload effectively.•Built, maintained and nurtured client relationships to ensure satisfaction, repeat business, loyalty and referral. •Created invoices and landlord statements within deadlines and authorised payments following inspections.•Fielded, resolved and redirected a wide range of enquiries, meeting and exceeding service level expectations.•Reconciled transactions and investigated any discrepancies through to satisfactory resolution.

Bachelor'S Degree, Criminology And Psychology

A- Levels, Psychology, Sociology, And English Language

Gcse'S, Ten Gcses, Including English, Maths And Science