Latayla Drake Email & Phone Number

United States

Waco, Texas, United States

Portland, Oregon, United States

Proofreading US Patents, inputting scheduling for time off, general office duties ( accepting and sorting mail, faxes, scanning checks etc.)• Communicating between attorneys, clients and the public via phone, email and in person contact.• Planning and assisting to arrange in-office events and virtual events ( virtual office holiday parties, retirement celebration, first day meet and greet of new employees

Portland, Oregon Metropolitan Area

Proofreading US Patents, inputting scheduling for time off, general office duties ( accepting and sorting mail, faxes, scanning checks etc.)• Communicating between attorneys, clients and the public via phone, email and in person contact.• Planning and assisting to arrange in-office events and virtual events ( virtual office holiday parties, retirement celebration, first day meet and greet of new employees

Lubbock, Texas, United States

•Tracked employee attendance,•Accounted for and Allotted time for employees overtime and extra hours requests, PTO & sick leave requests•Accounted for complaints and commendations of employees• complied with COVID regulations inspecting for cleaning checks, use MS Excel, MS Office, MS Outlook• Lead by example when assisting the Relay Operator 's Trainer, when she was training new relay operators • Answered questions of relay agents• Relay calls as a communication assistant for the deaf, hard of hearing and speech impaired

Texas Tech Graduate

Austin, Texas Area

I take inbound calls for people who need help getting out of parking garages. I may give very descriptive and specific instructions to aid people in how to use devices when they have trouble. I help people when their credit cards get stuck in devices or when they don't get change from the machine or when there are hardware issues. I enforce all garage rules and execute any and all procedures. -I've gained experience learning how to use different parking software on the computer

Bee Cave

I make the events flyer for the next day, close out post master accounts, gather receipts and print outreports, check guests in or out, roll the day, update different papers the day team uses to help themcommunicate and be on top of what's going on each day... Set up wake up calls and call on them. Makereservations sometimes and charge No-Show fees. - I've gained even more experience using Opera using night audit functions - I interact with people of different ages, speaking different languages & with different backgroundsthat fly in from all over the world just like as a guest service agent - I have experience handling intoxicated and irrate guests as well. - I still communicate with different departments to ensure that all of the guests needs are met. - Delivering excellent customer service ( greeting the guests cheerfully, getting to know them & theirneeds, finding ways to make their days better, listening to their concerns and immeadiatly searchingfor resolutions, giving timely and accurate responses, resolutions and information). - I still periodically stock things that the front desk team needs like paper, print out cards. I also check to see if guests are part of our membership program. Clean the work area. (Wiping down surfaces, sweeping the floor). - Although I have team skills and still communicate with other departments I also work independentlywithout supervision very well at night because at night the night auditor is the only one at the frontdesk and then there's security and housekeeping. So doing night audit I've gained more experienceworking independently. Sometimes I may need to make management decisions because there areno managers that work third shift and things happen at night. So decision making in the workplace isalso a skill that I've cultivated as well as communicating with the managers more in regards to whathappens during my shift and those decisions made at night. Good skills to have! Especially whenneeded!

Bee Cave, Texas

- I gained experience using Opera - I interacted with people of different ages, speaking different languages & with different backgroundsthat fly in from all over the world. - I communicated with different departments to ensure that all of the guests needs are met and thatthey were satisfied. - Delivering excellent customer service ( greeting the guests cheerfully, getting to know them & theirneeds, finding ways to male their days better, listening to their concerns and immeadiatly searchingfor resolutions, giving timely and accurate responses, resolutions and information). - Quickly became familiar with an area I did not live in to assist guests with any touristy questions. - Always found something to do if there was any downtime. Periodically stocked things that the frontdesk team needed like paper, print out cards. Checking to see if guests are part of our membership program. Cleaning the work area. (Wiping down surfaces, sweeping the floor). - Taking the time to connect with people always.

Order taking, cleaning, cooking, unloading truck, customer service, ect.

Bachelor'S Degree, Political Science And Government

Activities and Societies: Transfer Techsans

Associate Of Arts (A.A.)

Education record