Latchmie Persaud Email & Phone Number

New York, NY, US

New York, United States

• Lead a team of 16 IT support professionals, overseeing the day-to-day operations of the IT Service Desk
• Improve team performance through ongoing coaching, training, and performance evaluations.
• Conduct regular team meetings to communicate goals, share best practices, and foster a collaborative work environment.
• Collaborate with other IT teams to address complex technical issues and ensure seamless support for end-users.
• Monitor and analyze key performance metrics, providing regular reports to senior management for process improvement.
• Serve as a point of escalation point for complex hardware and software issues.

Assigned to Evercore Partners as a full time Dedicated EngineerL3 Helpdesk AdministratorJul 2021 - PresentL2 Helpdesk SpecialistAug 2019 to Jul 2021

Greater New York City Area

United States

41 Madison Avenue, 35th Floor, New York, NY 10010

• Performed data loading, manipulation, and mapping of 50,000+ records to Salesforce to manage each account record unique investment criteria
• Executed database queries with SOQL and Python to pull activity reports for business development and testing
• Loaded, processed, and validated 12,000+ records of historical deal, loan, and collateral data that weren’t previously captured on Tableau or Salesforce platform
• Created and updated data for custom objects in Salesforce tied to the company’s revenue
• Data Management: DemandTools, JIRA, Salesforce, Pardot, Track-It! Languages: Flask - Python, SOQL (Salesforce Object Query Language) Protocols: FTP, SFTP, HTTP/S Software: Microsoft Office (Word, Excel, PowerPoint, and.

Help Desk - Academic IT Center

• Provided assistance regarding information technology issues
• Troubleshooted work orders related to hardware, software, and network issues
• Configured networks: CUNYFirst, Blackboard, and Lehman Login SSPM interface
• Developed tracking system of clientele to better understand their needs

555 Bergen Ave Bronx, NY 10455

• Conducted site visits at community-based organizations in Manhattan to observe and evaluate the activities of Summer Youth Employment (SYEP) participants
• Mediated relations between program participants and worksite supervisors addressing regulatory compliance and other concerns
• Collected time-sheets on a weekly basis and ensured completion with accuracy
• Produced and implemented weekly curriculum for 40 program participants ages 14-16 on job readiness, career exploration, financial literacy, and development of their interpersonal and intrapersonal skills

50 Broad St, New York, NY 10004

• Mobilized and unified food insecure New Yorkers through the Food Action Board (FAB) project by facilitating curriculum bi-weekly that coached them in the development of their advocacy and community organizing skills
• Facilitated curriculum bi-weekly that coaches: advocacy and community organizing skills
• Managed database of parties supporting anti-hunger (efforts).
• Directly lobbied elected officials on a city level for funding of NYCCAH’s programs
• Drafted proposal to promote food insecure options in Woodycrest neighborhood

250 Bedford Park Boulevard West, Bronx, NY 10468

• Primary assistant to the Chair in all administrative and organization matters
• Kept permanent records of all correspondence
• Emailed members of Student Legislative Assembly and Steering Committee meetings
• Managed the committee’s email account
• Served as a leader of initiative to increase weekly campus library hours by 30

856 Orienta Avenue Mamaroneck, NY 10543

• Provide support to classroom teacher to promote creativity in students
• Demonstrated techniques in self-management and advancement of fine motor skills
• Approached campers in behavior violations to encouraged effective interpersonal skills
• Created and implemented a lanyard program on the bus that provided safety and entertainment in which campers involved themselves in learning new stitches and the teaching of stitches to their various bus buddies

Jones Lang Lasalle