• Developed and executed the Go-To-Market strategy for Gen AI and machine learning services, targeting U.S. software engineering managers.• Utilized multiple channels for lead generation, including cold calling, cold email, LinkedIn, and networking events.• Successfully sourced new professional services accounts and generated valuable market insights for intive.

• Drove retention and growth of software quality assurance services, achieving 164% quota attainment in 2023 and 144% in 2022.• Convinced executive stakeholders to renew and expand software quality assurance testing services and AI-enhanced products.• Managed discovery, qualification, pricing, negotiating, and closing upsell, cross-sell, and renewal opportunities to grow EPAM's book of business.

• Developed account strategies for new accounts to address specific customer business needs and drive pipeline, resulting in a 33% increase in deal closures within the first year.• Negotiated and closed a fast-paced GRC startup's fourth enterprise customer within nine months.• Collaborated directly with the CEO and Marketing Director to prospect, negotiate, and close new business in a fast-paced environment.

• Achieved 145% quota attainment in 2020, earning President’s Club recognition.• Generated expansion business with Fortune 500 clients, driving pipeline growth.• Restructured client contracts resulting in six-figure Annual Recurring Revenue deals.

• Consulted with mid-market and enterprise Human Capital Management clients to drive expansion business, focusing on HCM SAAS solutions for ADP, UltiPro, and Ceridian systems.• Successfully upsold, renewed, and extended contract terms, resulting in a significant increase in net-new revenue for the company.• Specialized in Retail and Financial Services verticals, requiring travel to clients, trade shows, and conferences as needed.

• Responsible for generating new business for business intelligence solutions with enterprise prospects.• Consultative selling approach with C-level customers on complex cloud-based, on-premises, and hybrid solutions.• Demonstrated skill at closing large deals ($500k+).

• Responsible for generating new business for SAAS human capital management solutions.• Demonstrated skill at delivering presentations to stakeholders, managing the sales cycle, and negotiating contracts.• Ability to develop new client relationships and leverage existing client relationships to build and manage a sustained pipeline of opportunities.

• Worked closely with CEO to define and execute a sales strategy for new Long Term Care products.• Managed a small sales team to prospect customers using cold-calling, web keyword marketing, and personal introductions through key influencers.• Successful at defining durable sales channels through direct sales to memory care facilities and channel sales through Durable Medical Equipment retailers.

• Founded email-based word-of-mouth marketing automation SAAS company.• Responsible for all facets (minus code development) including marketing, sales, product design, finance, and operations. • Successful at releasing a commercial-ready minimally viable product, closing four paying customers, and raising a small round of angel financing.

Direct management of 16 support business analysts delivering premier post-implementation support services to key customers.

• Managed revenue generating teams of 20 direct support professionals and 115 outsourced support professionals with $6 million-plus budgetary responsibility.• Reengineered all major components of the support organization including organization design, job descriptions, policies and procedures, FAQ analysis processes, and training development.• Project management responsibilities include building revenue-generating programs like Developer Support offering and product upsell programs.

• Managed a team of 12 support engineers with a $1 million-plus budget, achieving an average resolution of 2200 technical support requests per month.• Reengineered major components of the support organization, including organization design, policies, and bug processes.• Led a company-wide beta program and CRM/ACD upgrade, driving efficiency and customer satisfaction.

• Built and managed a team of 7 support engineers from the ground up.• Improved average email response times from 4 hours to less than 1 hour.• Developed all major components of the support organization including: organization design, job descriptions, policies and procedures, bug and feature request processes, training development and software fulfillment.• Effectively utilized call center technologies to improve request management efficiency