Lateef Johnson Email & Phone Number

Lincoln, NE, US

Regensburg, Bavaria, DE

• Developed and executed the Go-To-Market strategy for Gen AI and machine learning services, targeting U.S. software engineering managers.
• Utilized multiple channels for lead generation, including cold calling, cold email, LinkedIn, and networking events.
• Successfully sourced new professional services accounts and generated valuable market insights for intive.

Newtown, PA, US

• Drove retention and growth of software quality assurance services, achieving 164% quota attainment in 2023 and 144% in 2022.
• Convinced executive stakeholders to renew and expand software quality assurance testing services and AI-enhanced products.
• Managed discovery, qualification, pricing, negotiating, and closing upsell, cross-sell, and renewal opportunities to grow EPAM's book of business.

Newtown, PA, US

El Segundo, California, US

• Developed account strategies for new accounts to address specific customer business needs and drive pipeline, resulting in a 33% increase in deal closures within the first year.
• Negotiated and closed a fast-paced GRC startup's fourth enterprise customer within nine months.
• Collaborated directly with the CEO and Marketing Director to prospect, negotiate, and close new business in a fast-paced environment.

Wilmington, MA, US

• Achieved 145% quota attainment in 2020, earning President’s Club recognition.
• Generated expansion business with Fortune 500 clients, driving pipeline growth.
• Restructured client contracts resulting in six-figure Annual Recurring Revenue deals.

Santa Monica, CA, US

• Consulted with mid-market and enterprise Human Capital Management clients to drive expansion business, focusing on HCM SAAS solutions for ADP, UltiPro, and Ceridian systems.
• Successfully upsold, renewed, and extended contract terms, resulting in a significant increase in net-new revenue for the company.
• Specialized in Retail and Financial Services verticals, requiring travel to clients, trade shows, and conferences as needed.

Waterloo, ON, CA

• Responsible for generating new business for business intelligence solutions with enterprise prospects.
• Consultative selling approach with C-level customers on complex cloud-based, on-premises, and hybrid solutions.
• Demonstrated skill at closing large deals ($500k+).

Armonk, New York, NY, US

• Responsible for generating new business for SAAS human capital management solutions.
• Demonstrated skill at delivering presentations to stakeholders, managing the sales cycle, and negotiating contracts.
• Ability to develop new client relationships and leverage existing client relationships to build and manage a sustained pipeline of opportunities.

US

• Worked closely with CEO to define and execute a sales strategy for new Long Term Care products.
• Managed a small sales team to prospect customers using cold-calling, web keyword marketing, and personal introductions through key influencers.
• Successful at defining durable sales channels through direct sales to memory care facilities and channel sales through Durable Medical Equipment retailers.

• Founded email-based word-of-mouth marketing automation SAAS company.
• Responsible for all facets (minus code development) including marketing, sales, product design, finance, and operations.
• Successful at releasing a commercial-ready minimally viable product, closing four paying customers, and raising a small round of angel financing.

San Francisco, California, US

Direct management of 16 support business analysts delivering premier post-implementation support services to key customers.

San Francisco, California, US

San Francisco, CA, US

• Managed revenue generating teams of 20 direct support professionals and 115 outsourced support professionals with $6 million-plus budgetary responsibility.
• Reengineered all major components of the support organization including organization design, job descriptions, policies and procedures, FAQ analysis processes, and training development.
• Project management responsibilities include building revenue-generating programs like Developer Support offering and product upsell programs.

San Francisco, US

• Managed a team of 12 support engineers with a $1 million-plus budget, achieving an average resolution of 2200 technical support requests per month.
• Reengineered major components of the support organization, including organization design, policies, and bug processes.
• Led a company-wide beta program and CRM/ACD upgrade, driving efficiency and customer satisfaction.

San Francisco, US

• Built and managed a team of 7 support engineers from the ground up.
• Improved average email response times from 4 hours to less than 1 hour.
• Developed all major components of the support organization including: organization design, job descriptions, policies and procedures, bug and feature request processes, training development and software fulfillment.
• Effectively utilized call center technologies to improve request management efficiency

Ba, History

Diploma