CRED Garage | CRED - Concierge- Contributed to the launch of CRED Garage, a vehicle management tool offering free concierge services.- Participated in strategic meetings and designed SOPs, FAQs, and chat flows for insurance and claims.- Managed data for vehicle servicing schedules and insurance processes.- Conducted testing and validation of project inclusions and exclusions.Post-launch Responsibilities:- Built and led a team of 8 concierge professionals.- Developed training materials and trained staff on business concepts on, insurance, challans, and vehicle functions.- Achieved an average quality score of 90-95% monthly and CSAT at 94% collectively and 99% individually.- Proficient in Freshdesk, Freshchat, Simplify360, Postman, Figma, GSuite, Excel, and SQL database queries.

• Expertise in sale of autoparts to US customers• Provide Support for marketing communicationson creation of ads, catalogs etc.• Help and maintain the inventory on thewebsite.• Achieved monthly sales goals by promotingproduct benefits and enrolling new clients.• Created Strategic and tactical sales initiativesfor forward planning to meet key objectives.

• Customer Success and Escalations Executive,for pilot campaign Smart Plan, being the first and only member of the campaign handling queries regarding diet plans, technical functions of the app, refunds processing and retaining, and any/all concerns related to the Al-based product, raised via tickets, email onFreshdesk and chats on Intercom.• Senior Escalations Executive for Refunds, Customer Retention and Renewals of the coach based Premiumsubscription.

First point of contact for PAN India users ofABOF (Aditya Birla Online Fashion)