Abdul Lateef Email and Phone Number
At Globiva, our team successfully launched CRED Garage, enhancing vehicle management through innovative concierge services. Our collaborative efforts in strategic planning, SOP creation, and rigorous testing have established robust operational frameworks, yielding high-quality and customer satisfaction scores. Leading a dedicated team, we've developed comprehensive training materials, empowering staff with the knowledge essential for seamless business operations. With a focus on client services and strategic communication, we continuously strive to elevate the customer experience, aligning with my passion for driving success through effective problem-solving and persistent engagement.
Globiva
View- Website:
- globiva.com
- Employees:
- 391
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Senior ExecutiveGlobiva Mar 2023 - PresentBengaluru, Karnataka, IndiaCRED Garage | CRED - Concierge- Contributed to the launch of CRED Garage, a vehicle management tool offering free concierge services.- Participated in strategic meetings and designed SOPs, FAQs, and chat flows for insurance and claims.- Managed data for vehicle servicing schedules and insurance processes.- Conducted testing and validation of project inclusions and exclusions.Post-launch Responsibilities:- Built and led a team of 8 concierge professionals.- Developed training materials and trained staff on business concepts on, insurance, challans, and vehicle functions.- Achieved an average quality score of 90-95% monthly and CSAT at 94% collectively and 99% individually.- Proficient in Freshdesk, Freshchat, Simplify360, Postman, Figma, GSuite, Excel, and SQL database queries. -
Business Development ExecutiveGolden Gate Auto Parts Dec 2021 - Jan 2023Bengaluru, Karnataka, India• Expertise in sale of autoparts to US customers• Provide Support for marketing communicationson creation of ads, catalogs etc.• Help and maintain the inventory on thewebsite.• Achieved monthly sales goals by promotingproduct benefits and enrolling new clients.• Created Strategic and tactical sales initiativesfor forward planning to meet key objectives. -
Customer Success ManagerHealthifyme Apr 2018 - Aug 2021Bengaluru, Karnataka, India• Customer Success and Escalations Executive,for pilot campaign Smart Plan, being the first and only member of the campaign handling queries regarding diet plans, technical functions of the app, refunds processing and retaining, and any/all concerns related to the Al-based product, raised via tickets, email onFreshdesk and chats on Intercom.• Senior Escalations Executive for Refunds, Customer Retention and Renewals of the coach based Premiumsubscription. -
Operations ExecutiveAegis Global Dec 2016 - Mar 2018Bengaluru, Karnataka, IndiaFirst point of contact for PAN India users ofABOF (Aditya Birla Online Fashion)
Abdul Lateef Education Details
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Finance And Financial Management Services
Frequently Asked Questions about Abdul Lateef
What company does Abdul Lateef work for?
Abdul Lateef works for Globiva
What is Abdul Lateef's role at the current company?
Abdul Lateef's current role is Senior Executive | CRED Garage | CRED - Concierge.
What schools did Abdul Lateef attend?
Abdul Lateef attended Bangalore University.
Who are Abdul Lateef's colleagues?
Abdul Lateef's colleagues are Geetika Dabas, Satyam Shrestha, Smriti Gupta, Divya Khurana, Pawan Kumar Tanwar, Raksha Lepcha, Amit Rohilla.
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Abdul Lateef
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