Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services, creating a welcoming positive experience. Training of new personnel, cross-train and back up support

Reviewed advertisement reports for billing discrepancies and exceptionsReduced advertising errors to 30% by maintaining account accuracy and saving on operational costsManaged collection activities by collaborating with various team members such as Sales and Manufacturing.Eliminated all obstacles creating disputes with customersImplemented the complete billing process which includes invoicing, cancellation and reinstatement processing, aged receivables and cash applicationVerified accuracy of orders and order changes; processed simple to complex customer orders/invoicesResponsible for any accounts receivable and participated in audits as necessaryEntered and maintained journal entries with regards to income, expenses, fund transfers and any other financial transactionsReconciled billing records and reported income projections to managementParticipated in month-end closing, calculated billing income and prepared client / customer statements for the following month