Latesha Wright Email & Phone Number

Chesapeake, Virginia, United States

Apply precise attention to detail in reviewing customer accounts to detect and prevent fraud. Optimize operations and efficiency by proactively identifying emerging fraud trends and providing resolution and education to customers for enhanced security and financial well-being. Manage heavy workloads with flexibility and effective time management, contributing to improved team performance and overall success.• Conduct thorough investigations into suspicious activities, including transaction monitoring, customer due diligence, and fraud detection.• Analyze large datasets to identify patterns and trends indicative of fraudulent behavior, implementing preventive measures accordingly.• Collaborate with cross-functional teams to develop and enhance fraud detection strategies and AML compliance procedures.• Decreased After Call Work (ACW) and hold time by 50% within one month, improving operations efficiency and customer service responsiveness.• Boosted monthly ranking from 55% to 83% in one month and continue to trend as a top performer. • Recognized by manager as a “FAST Mover” in the department for consistently exceeding NPS (Net Promoter Score) goal and maintaining 100 percent on QA (Quality Assurance) each month.• SME (Subject Matter Expert) for team and new associates entering the department.

Managed the daily activities of branch staff, optimizing workflows by proactively creating processes and resources to ensure all tasks were completed within established timelines. This approach enhanced operational efficiency and customer service delivery. Maintained meticulous organizational and documentation procedures within the branch, conducting regular audits to ensure accuracy and integrity in all areas of operation. These measures effectively mitigated risks and ensured regulatory adherence. • Proactively introduced an improved training curriculum for new hires to enhance productivity, boost team performance, and accelerate onboarding processes. • Created streamlined processes and procedures, leading to an enhanced customer experience and efficient work completion for staff, which increased productivity from 85% to 100% in two months• Prepare and submit SARs (Suspicious Activity Reports) to regulatory authorities in adherence to AML regulations and guidelines.• Monitor regulatory changes and updates to ensure compliance with evolving AML laws and industry best practices.• Maintain accurate documentation of investigations, findings, and remedial actions taken.• Conducted investigations on suspicious activities flagged by AML monitoring systems, performing detailed analysis to determine potential risks.• Prepared and filed CTRs (Currency Transaction Reports) in compliance with regulatory requirements.• Assisted in developing and implementing enhanced due diligence procedures for high-risk customers.

Dynamic Universal Banker credited with securing the creation of a pivotal role as Branch Operations Manager through the proactive development of streamlined processes, showcasing exceptional multitasking abilities with a focus on efficiency and time management, and acting as a central resource for cross-functional departments to solve problems.• Elevated to branch operations manager role due to proactive development of new processes, multitasking efficiency, and cross-departmental collaboration, resulting in a 25% reduction in operational inefficiencies and a 15% increase in overall branch productivity.• Conducted comprehensive credit analyses to assess the risk levels associated with consumer lending, utilizing their credit reports and bank statements.• Utilized exceptional problem-solving abilities to resolve customer inquiries, leading to a 20% improvement in customer satisfaction scores and a 10% increase in customer retention rates, thereby enhancing company reputation and profitability.• Cultivated a collaborative team environment, boosting employee morale, and fostering a more efficient and positive workplace culture.

Richmond, Virginia Area

Meticulously reviewed clients' financial documents to ensure sound lending practices, which led to a significant reduction in credit risk exposure and improved portfolio quality. Spearheaded efforts to streamline internal processes, resulting in faster transaction processing times and smoother customer experiences, ultimately enhancing operational effectiveness and driving up customer satisfaction levels.• Conducted thorough risk assessments and analyses for credit decisions, meticulously reviewing clients’ financial documents to ensure sound lending practices, leading to reduced credit risk exposure and improved portfolio quality. • Led efforts to optimize internal processes for cross-sales on the teller line with an innovative approach, resulting in a 20% increase in closed loans within three months.• Actively pursued ongoing professional development opportunities to deepen expertise in industry best practices, demonstrating a steadfast commitment to both professional growth and contributing to the company’s success through enhanced service provision.

Chesapeake, Virginia

Collaborated with branch management to implement process improvements that enhanced operational efficiency. Crafted tailored solutions that ensured seamless operations and increased member satisfaction by adeptly identifying and analyzing operational issues and customer concerns. Conducted regular audits of teller transactions, promptly addressing discrepancies and executing corrective actions to maintain financial integrity. Efficiently researched and resolved customer issues on savings, checking and lines of credit accounts, consistently meeting customer needs with knowledgeable and prompt service. Demonstrated exceptional accuracy by balancing currency, coins, and checks in cash drawers, ensuring precise daily transaction calculations. Leveraged strong analytical skills to maintain operational integrity and enhance customer satisfaction. • Ensured compliance with banking policies and regulations successfully passing all internal and external audits.• Introduced a fraud detection program, reducing fraudulent transactions by 25%.• Supervised daily teller line operations, ensuring accuracy and efficiency in processing transactions. • Promoted to Assistant Head Teller for consistently exceeding performance expectations, proactively leading the teller line and effectively training and mentoring new tellers. • Reduced teller wait times by 25% through efficient workflow management and customer service strategies. • Managed cash drawer with zero discrepancies over a period of 24 months, demonstrating meticulous attention to detail.

Bachelor'S Degree, Cyber Security

Womens Entrepreneurship Certificate, Entrepreneurial And Small Business Operations

Diploma

Activities and Societies: Women's Ensemble Chorus