- Shoot, create, and post content across all social media platforms- Write, design, and edit videos and images for social media- Update and monitor Google My Business profile daily- Optimize and add new item combos on online aggregators like Swiggy and Zomato to boost sales- Organize and execute online contests and manage offline offers and banners- Handle office tasks, including hiring new staff and reaching out to potential clients- Create posts, banners, and unique menus for offline food court exhibitions in Mumbai- Optimize and manage marketplaces like IndiaMART for bulk order leads of snacks and sweets- Capture photos and videos for content posts and offline banners and ads- Run engagement and awareness ad campaigns via Meta Ad Center to boost online sales and promote new products- Create discounts on premium snacks and sweets for special occasions to increase sales

I was responsible for curating creative campaigns to launch on various social media platforms along with ensuring growth and engagement.• Planning, Implementing, and monitoring digital marketing campaigns across social media and search engines.• A running page like engagement, lead generation, and brand awareness campaigns on social media.•Creating an audience persona to reach a maximum relevant audience to get a quality lead.•Creating an effective content plan for social media to make the brand stand out from the crowd and cater to its existing and upcoming audience in a professional way.•Performing keyword research through Google keyword planner and other effective tools.•Creating SEO Assessment Report.•Taking data-driven decisions through reading and analyzing web analytic reports.•Finding opportunities to drive more traffic through SEO on-page and off-page as well as technical SEO and web analytics reports.

• A running page like engagement, lead generation, and brand awareness campaigns on social media.•Creating an audience persona to reach a maximum relevant audience to get a quality lead.•Creating an effective content plan for social media to make the brand stand out from the crowd and cater to its existing and upcoming audience in a professional way.•Performing keyword research through Google keyword planner and other effective tools.•Creating SEO Assessment Report & Link Building

Managed collections for business loans by contacting clients via phone and email to ensure timely payments.Monitored client accounts to prevent defaults, maintained communication on due dates, and tracked payment status.Coordinated cheque collections at loan disbursement and ensured clearance for accurate record-keeping.Upsold and processed top-up loans, managing the end-to-end process through online systems.

• Handle clients' complaints, questions and inquiries concerning products services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call.• Provide alternative solutions with an aim to retain the customer’s business.• Communicate and confer with customers by using various web based tools.• Work in single or multiple skill sets or queues over different channels of customer contact.• Use mechanized systems to handle customer request and organize as well as complete service orders.• Keep track of the improvement in the customer retention through programs and provided services.• Stay updated with the knowledge of each service, product and promotion.

• Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications• Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation.