•Check to ensure that appropriate changes were made to resolve customers’ problems•Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills•Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods•Making Decisions and Solving Problems•Guiding, Directing, and Motivating Subordinates•Selling or Influencing Others•Assisting and Caring for Others•Performing General Physical Activities•Experience with: Cash registers, Handheld computer device software, Scanners

•Ensured superior customer experience by addressing customer concerns, demonstrating empathyand resolving problems on the spot.•Learned, referenced, and applied product knowledge information.•Directed calls to appropriate individuals and departments.

•Shipping/Delivery Support •Ask open-ended questions to assess customer needs.•Provided an elevated customer experience to generate loyal clientele.•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.•Routinely answered customer questions regarding merchandise and pricing.•Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.•Learned, referenced, and applied product knowledge information.•Directed calls to appropriate individuals and departments.