Key Capabilities:- Design Thinking from Ideation to Usability for highly complex Products for best User Experience (Internal/External) in all types of documentation: Templates, Processes, Product UI (Web/Desktop Application), Error/Validation/Warning messages, Online Help, Release Notes etc.- Excellent Written and Verbal Communication skills- Interview and Coordinate with various levels of stakeholders: Project Management, Product Owners, Consultants, Developers, Designers, Technical Writers etc. Maintain efficient and productive working relationship with all stakeholders.- Swiftly gain any required Product knowledge. Possess Wealth Management, Insurance, Oil & Gas, SCM and few other business domain's knowledge.- Promptly resolve Client raised concerns or issues.- Constantly Inspect and Adapt to improve Design Techniques and be in sync with changing requirements.What my typical workday looks like: - Lead Technical Writing team by planning, estimating, scheduling, tracking, quality delivery and proper timely closure of all the complex Product related documentation deliverables like: Desktop, Web, Business Services, Workflows etc.- Work on varied types of Documentation like Processes, Initiatives, UX Design, UI Text, Trainings, Client Presentations/Demos for Bravura's Global Products.- Regular Communication and constant engagement with Product Owners, Client Release Managers, Engineering Managers, Consultants, SMEs, Developers and BAs (across India, Australia, New Zealand and UK).- Maintain Help Files in Tortoise Git repository and manage it using Bitbucket. Use Git Bash to run git commands.- Ideate, Conceptualize and Design User Friendly Confluence spaces reflecting Company's voice like: Product related content, Team Pages, Reporting Pages, Knowledge Base and Templates etc.

• Fully responsible for planning, scheduling, tracking, quality delivery and proper timely closure of all the Product related documentation deliverables of the Technical Writing team.• Lead the Technical Writer team in Gurgaon, which caters all Bravura Offices. This involves constant communication with BAs, Consultants and SMEs (across India, Australia, New Zealand and UK) to ensure proper understanding of the technical requirements to be captured in various tasks.• Efficiently prioritize and complete work in sync with every Product’s release cycle (they follow Agile Methodology).• Create Web and HTML help (using RoboHelp tool), and PDF linked help documents (using Adobe Acrobat Pro) for various Wealth Management Products within Bravura.• Maintain and store the Help Files in the respective Tortoise Git and SVN repository or drives. • Manage Team’s Dashboard by efficiently tracking Tasks in JIRA.• Create and maintain documentation of various processes and guidelines related to the scope of work in Confluence or Wiki to keep employees abreast with the latest updates.• Conduct regular Documentation Skills training within the organization to ensure that the quality of all kinds of documentation is in alignment with the Company’s standards.• Work along with various Delivery Managers to ensure that all the required tasks, within each iteration, are well documented before the final cut is shared with our clients.• Update Pre-Release Notes (if required) on Confluence for some Clients who want a preview of the upcoming releases.• Utilize my creative flair, MS Office expertise and writing skills to assist organization's Support Functions (HR, Finance, Admin etc.)• Support the Management in creating Reports, Presentations, Templates, Organization level emails etc.

Senior Quality Analyst role:- Created new methodology for efficiently managing and tracking various Tenders, Bids and other related processes in the Oil & Gas Documentation department at client site.- Co-ordinated with Auditors of various firms and helped in resolving their queries and NCs.- Conducted Technical and Price Bid Openings- Ensured that the files related to various tenders and regional blocks following the laid out process.- Personally Designed customized process and technique for client to easily maintain and keep track of each million dollar Tender's extensive documentation in all streams: Exploration, Drilling, Mid-stream and Up-stream.- Used SAP to extract reports and keep track of Bank Guarantees.

Technical Writer and Tester role: - Reviewed various Technical documents created throughout the project's life cycle i.e. Proposals, SOW, SRS, HLD, DDD, ATC, UTC, White papers etc. - Swiftly understood complex technical jargon from SMEs and converted them into easily understandable brief and concise statements for ease of clients. - Created detailed User Manual from scratch by gaining the required knowledge from SMEs. - Helped in creation of useful system alerts and error messages. - Conducted testing of Prototypes and UIs. - Conducted regular Trainings for best document writing practices and conformed with the same. - Also supported the Testing team on various projects for UI and Manual testing. - Supported both QA and QC teams for various tasks when required.