Taking initial telephone or email inquiries, troubleshooting, and managing relatively simple hardwaresoftware or network problems.Maintain the record of common issues related to customer complaints and report them to highermanagement If required.Met and exceeded service level agreements on a consistent basis

Troubleshoot and maintained all networking devices and infrastructure in the lab, including switches,routers, firewalls, and servers.Resolved issues with VMware, Vpn, and OpenVAS applications.Designed and built an independent network for a cyber security challenge hosted by the college.

• Installing software and potential troubleshooting issues.• Configure and manage software and its functions.• Focusing on helping customers with hardware and software-related issues.

-Trained and offered floor support to new customer service executives.-Answered calls in a prompt courteous manner and resolved issues.-Met and exceeded service level agreement on a consistent basis.-Solved customer issues and up sold products and services by analyzing customer needs.-Received best customer service appreciation award.

• Promptly responded to general account inquiries.• Made requested policy and account changes. • Consistently improved customer satisfaction through expert resolution.• Excelled in exceeding daily credit application goals. • Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service