Latha Sudhir Pmp® Csm® Email & Phone Number

Australia

Sydney, New South Wales, Australia

• Results-driven Project Manager experienced in leading technology-based projects on behalf of clients, ensuring successful delivery within budget and time constraints. Proficient in defining project scope, goals, and.
• Successfully delivered a mobile App (Apple & Android) based on Blockchain platform to resolve the supply chain reputation and Product Integrity for a Government customer. Achieved a Net Promoter Score (NPS) of 10 in.
• Achieved 10% increase in productivity and forecast cost savings of $2.1M for a Pet Food manufacturer who had challenges with frequent unplanned stops in their pack line by collaborating with the client and a.
• Led a project to support families to find the right ageing care and support. Due to the complexity of the age care industry, preparing age care is time-consuming and expensive and the solution makes the transition.
• Delivered a complex multi-million-dollar voice orchestration project with a 95% client satisfaction rating, leading to repeat business opportunities. The challenge was no easy and safe way to interconnect voice-based.

Sydney

• Accomplished Critical Escalations Manager adept at managing and resolving critical technical situations promptly, leading end-to-end technical projects, effectively communicating with diverse stakeholders, and leading.
• Managed and resolved critical technical situations promptly, ensuring high customer satisfaction, increased loyalty, and revenue impact.
• Identified root causes of complex technical problems and provided effective solutions, ensuring customer satisfaction and retention.
• Led multiple technical projects' on-time and within-budget delivery, enhancing customer satisfaction and driving repeat business.
• Developed and implemented communication strategies for technical issues, improving customer experience and satisfaction.
• Led teams in managing critical escalations, resulting in significant revenue impact and improved customer retention.

Sydney, New South Wales, Australia

• Provide exceptional technical support, effectively communicate technical issues to diverse audiences, and manage technical support content to enhance user experience and drive customer satisfaction. Achievements:
• Provided exceptional technical support, driving high customer satisfaction and loyalty.
• Implemented a new troubleshooting process, reducing resolution times and improving customer experience.
• Resolved critical technical issues for key customers, resulting in high retention and new upsell opportunities.
• Led a team of technical support specialists, implementing a successful training program to improve performance and resolution rates.

Sydney, New South Wales, Australia